2.4
  • Previous experience3 votes
  • Selection1 votes
  • Poor service3 votes
  • Lack of customer service3 votes
  • Not standing behind product2 votes
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About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm). Add comment

You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time. Add comment

  • Apr 22
  • Furniture and Decor
  • Wichita, Kansas
  • Sofa
  • 1
  • 1
  • 94
  • REVIEW RATING 5/5

Put a review in a month ago about a sofa we had purchased through furniture row, the recline part of the sofa broke and all that will take to fix it is 150 dollars, I would understand if the warranty had expired or we didn't pay a lot for the sofa but we spent 4,000 on furniture, was also told that someone would be contacting me to resolve the issue but as of now haven't heard from anyone, if a... Read more

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  • Mar 31
  • Furniture and Decor
  • Aurora, Colorado
  • Entertainment Center
  • 1
  • 1
  • 94
  • REVIEW RATING 4/5

We purchased an entertainment center on 3/24/15 from the Lone Tree store. We were told we would receive a call for delivery the day before on 3/27-no call-we called them on 3/28-told it wouldn't be here for another hour past the given window- when it arrived-scratches,peeled, improper placement of shelves- told we would get another and since then it's been one screw-up after another- have called... Read more

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  • Mar 24
  • Furniture and Decor
  • Houston, Texas
  • Furniture Financing
  • 1
  • 1
  • 136
  • REVIEW RATING 4/5

The employees of Furniture Row in Austin, TX are great, my complaint is about their financing, which seems to be a scam. Furniture row had a "72 months no interest" promotion this weekend so I decided to buy some furniture by applying for their credit card and taking advantage of this. The cardissued by Capital One Bank. I have a credit score in my 720's, have had two past Capital One car loans... Read more

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  • Mar 23
  • Furniture and Decor
  • Wichita, Kansas
  • Couch
  • 3
  • 3
  • 89
  • REVIEW RATING 4/5

Bought a couch and love seat and recliner from them and was told there was a three year warranty, the right side of my couch broke and wouldn't shut right they came and picked up my couch and said they fixed it but the same day they dropped it off it broke again, now they want me to pay for a part that cost 150.00 and said that it was caused from not using the recliner right, I have 4 other... Read more

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  • Mar 13
  • Furniture and Decor
  • Urbana, Illinois
  • Loveseat
  • 4
  • 4
  • 122
  • REVIEW RATING 4/5

Purchased and paid for a couch, loveseat and 4 chairs in December. Recently (it's now MARCH) got the couch delivered. STILL WAITING on loveseat. No one at the stores knows anything - they just keep saying..well..it's being shipped..its stuck in a port in California. It's in Peoria. My loveseat is traveling the USA apparently. By the time it arrives it will probably be worn out. HORRIBLE... Read more

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Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!! Add comment

  • Feb 28
  • Furniture and Decor
  • Waterloo, Iowa
  • Table
  • 139
  • REVIEW RATING 4/5

We bought a whole living room set with end tables carpet and all in December 2014, we got the sofas middle of December and we were told the end tables and living room table would be here beginning of the year which was 2 weeks away, that was fine well we are into March now and we still have no table and end tables. Mind you I am a customer for years and still went back n bought bedrooms sets... Read more

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  • Feb 26
  • Furniture and Decor
  • Burlington, Iowa
  • Living Room Set
  • 1
  • 1
  • 195
  • REVIEW RATING 4/5

My wife and I went in 2/25/2013 and fell in love with a living room set so much that we didn't care about paying $4000.00 for a couch, recliner,and a love seat, I was completely prepared to pay for this set. Then in the end they dropped the bomb and told us that they did not carry anything in stock and couldn't have the set we wanted until the end of March, I immediately asked them to sell the... Read more

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