Furniture Row Complaints and Reviews

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Furniture Row
Main address: 13333 E 37th Ave 80239- 3506 Denver CO
303-454-1511, 303-574-8597, 303-574-8597, , http://www.furniturerow.com/contactUs/
  • 101+1 mobile complaints
  • $58.3K claimed losses
  • $572 average
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  • 1 day ago
  • Furniture and Decor
  • Shannon Hills, Arkansas
  • 62
Furniture Row - Review from Shannon Hills, Arkansas
1 of 3

I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water damage, they took it back and replaced it, but the would not attach the mirror. They told my husband that they see only told to... Read more

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  • Nov 02
  • Furniture and Decor
  • Sofa
  • 2
  • 2
  • 170

I have the sofa after I've purchased it by 6 months, the right seat got broken and since I've purchased the warranty too. So they came over and fix it but after 2 months the same problem happen with the same seat !!! Actually it happened 3 times and I'm really upset since the delivery guy told me the store should give me a new one since this one is having issue, when I called the Supervisor of... Read more

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  • Oct 27
  • Furniture and Decor
  • Jollyville, Texas
  • Sofa
  • 1
  • 1
  • 65

Seems on my leather sofa and loveseat ripped. The cushions look like they're going to fall out onto the floor. No one from the local store or corporate in Denver will contact me back b Read more

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  • Oct 24
  • Furniture and Decor
  • Couches Material
  • 1
  • 1
  • 61

We had problems with threads coming loose, thread starting to cut threw material, two or three areas where top skin of material was rubbed off. Now we had this for over a year but the set only had about 3-6 months use as we are snowbirds generally gone for 6 mo or more each year with the amount of use only two of us do we thing the furniture should hold up better than that. Also the love seat... Read more

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  • Oct 10
  • Furniture and Decor
  • Leawood, Kansas
  • Defective Furniture
  • 2
  • 2
  • 106

I bought two items from furniture Row and both of them have failed. I bought a sectional that was supposed to be steal inside but yet WOOD inside broke several times. Oh and I forgot to mention that was my second couch the first one came and broke. Then I recently have bought a bunkbed. I had them come to the house and install it. Their incompetent deliveryman decided he didn't need a screw in... Read more

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  • Sep 19
  • Appliances and Electronics
  • Entertainment Center
  • 1
  • 1
  • 105

I bought a entertainment center in March of last year, the top of this thing slowly began to bow which it said it would hold a 60" TV, ours is only 42". It began to bow so bad in 6 months that it rubbed on the top of the cabinet doors so Furniture Row people told me to readjust the doors which I did but had to bottom them out, this worked...for 5 months and it began to rub against the door... Read more

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  • Sep 17
  • Furniture and Decor
  • Charlotte, North Carolina
  • Broken Outdoor Set
  • 175

We bought a very expensive outdoor set that was ordered. When it arrived the rocker was BROKEN. We called the store and the manager, Jasman Miller told us she would take care of the problem within a week. After six weeks she will not even call us back, she claims that we need to "relax" and in January 2015 when she gets another one she will exchange the rocker. When we called to get a supervisor... Read more

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  • Sep 16
  • Furniture and Decor
  • Denver, Colorado
  • Furniture Delivery
  • 1
  • 1
  • 85

When I was buying my furniture I was told it was same delivery. Same day meaning you get it 4 days later. A lady by the name of Debbie told me the delivery window would be from 2:00pm- 8:30pm. Well, I called at 8:10 to say that I have not received a 30 min warning call and I know delivery stops at 8:30. Well, now another woman tell me that they deliver until they deliver the last item on the... Read more

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  • Aug 08
  • Furniture and Decor
  • Aurora, Colorado
  • Furniture Warranty
  • 2
  • 2
  • 261

I purchased a set of couches and dining table a few years back. I was told that if I had any issues to call and they will try to repair it or I get credit for my couches. The back cushions became flat and would not fluff up, and it ripped in the middle. I called and they ordered me new cushions. They said the rip should be fine and not expand. The new cushions became flat again and the rip is now... Read more

Was this review helpful? 3 0

     

  • Aug 03
  • Furniture and Decor
  • Corpus Christi, Texas
  • Bad Service
  • 2
  • 2
  • 175

I am very upset and unsatisfied as a first time costumer. The day I went to purchase a kitchen table I already knew what I wanted and knew it was going to be a very easy sale. The first person to approach had this demeanor that came off very rude in the sense of making me feel dumb. He didn't cross any lines or say anything mean so I didn't take it as far as telling a manager, but he didn't make... Read more

Was this review helpful? 3 0
 
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