Furniture Row Complaints and Reviews

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Furniture Row
Main address: 13333 E 37th Ave 80239- 3506 Denver CO
303-454-1511, 303-574-8597, 303-574-8597, , http://www.furniturerow.com/contactUs/
  • 97+1 mobile complaints
  • $57.8K claimed losses
  • $589 average
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  • Oct 10
  • Furniture and Decor
  • Leawood, Kansas
  • Defective Furniture
  • 2
  • 2
  • 36

I bought two items from furniture Row and both of them have failed. I bought a sectional that was supposed to be steal inside but yet WOOD inside broke several times. Oh and I forgot to mention that was my second couch the first one came and broke. Then I recently have bought a bunkbed. I had them come to the house and install it. Their incompetent deliveryman decided he didn't need a screw in... Read more

Was this review helpful? 1 0

     

  • Sep 19
  • Appliances and Electronics
  • Entertainment Center
  • 1
  • 1
  • 58

I bought a entertainment center in March of last year, the top of this thing slowly began to bow which it said it would hold a 60" TV, ours is only 42". It began to bow so bad in 6 months that it rubbed on the top of the cabinet doors so Furniture Row people told me to readjust the doors which I did but had to bottom them out, this worked...for 5 months and it began to rub against the door... Read more

Was this review helpful? 0 2

     

  • Sep 17
  • Furniture and Decor
  • Charlotte, North Carolina
  • Broken Outdoor Set
  • 86

We bought a very expensive outdoor set that was ordered. When it arrived the rocker was BROKEN. We called the store and the manager, Jasman Miller told us she would take care of the problem within a week. After six weeks she will not even call us back, she claims that we need to "relax" and in January 2015 when she gets another one she will exchange the rocker. When we called to get a supervisor... Read more

Was this review helpful? 0 0

     

  • Sep 16
  • Furniture and Decor
  • Denver, Colorado
  • Furniture Delivery
  • 1
  • 1
  • 43

When I was buying my furniture I was told it was same delivery. Same day meaning you get it 4 days later. A lady by the name of Debbie told me the delivery window would be from 2:00pm- 8:30pm. Well, I called at 8:10 to say that I have not received a 30 min warning call and I know delivery stops at 8:30. Well, now another woman tell me that they deliver until they deliver the last item on the... Read more

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  • Aug 08
  • Furniture and Decor
  • Aurora, Colorado
  • Furniture Warranty
  • 2
  • 2
  • 202

I purchased a set of couches and dining table a few years back. I was told that if I had any issues to call and they will try to repair it or I get credit for my couches. The back cushions became flat and would not fluff up, and it ripped in the middle. I called and they ordered me new cushions. They said the rip should be fine and not expand. The new cushions became flat again and the rip is now... Read more

Was this review helpful? 2 0

     

  • Aug 03
  • Furniture and Decor
  • Corpus Christi, Texas
  • Bad Service
  • 2
  • 2
  • 134

I am very upset and unsatisfied as a first time costumer. The day I went to purchase a kitchen table I already knew what I wanted and knew it was going to be a very easy sale. The first person to approach had this demeanor that came off very rude in the sense of making me feel dumb. He didn't cross any lines or say anything mean so I didn't take it as far as telling a manager, but he didn't make... Read more

Was this review helpful? 1 0

     

  • Jul 19
  • Furniture and Decor
  • Sherman, Texas
  • Recliner Delivery
  • 1
  • 1
  • 111

We waited over 8 weeks for recliners. They only deliver in our area on Thursdays. When our day came, we were told no delivery, driver had a family emergency. I complained and they said they would try to deliver earlier than the next Thursday. Got a call and said they would deliver between 3 and 6 next day. At 6:30 PM called store. They said driver was on his way, 30 minuets out. At 7:30 called... Read more

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  • Jul 09
  • Furniture and Decor
  • Denver, Colorado
  • Manager
  • 2
  • 2
  • 74

The Manager At Oak In Casper. He Lies To You And Tells You What You Want To Hear. To Busy Watching Movies Instead Of Actually Helping Read more

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  • Jul 06
  • Shopping
  • Items Damage
  • 2
  • 2
  • 158

My husband works for Furniture Row and has to deal with you whiny little customers daily. He sweats all day long assisting customers with their purchases and then get treated like ***, just because you may have had a bad day, but you take it out on him. Employees don't purposely break your items, its an accident, and may happen in shipping. Not something that can be helped at times.Things are not... Read more

Was this review helpful? 5 7

     

  • Jun 13
  • Furniture and Decor
  • Fort Wayne, Indiana
  • Furniture
  • 2
  • 2
  • 133

My wife and I purchased a new sofa, loveseat, and set of tables back in February from Sofa Mart in Fort Wayne, Indiana. After already waiting longer than the maximum stated time for delivery (8 weeks) we received delivery of our loveseat but were told our table set and sofa arrived but were damaged by the dock staff. The manager told us that if we wanted the tables prior to the sofa coming in... Read more

Was this review helpful? 0 0
 
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