2.4
  • Previous experience3 votes
  • Selection1 votes
  • Not standing behind product2 votes
  • Poor service2 votes
  • Lack of customer service2 votes
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  • Mar 24
  • Furniture and Decor
  • Houston, Texas
  • Furniture Financing
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

The employees of Furniture Row in Austin, TX are great, my complaint is about their financing, which seems to be a scam. Furniture row had a "72 months no interest" promotion this weekend so I decided to buy some furniture by applying for their credit card and taking advantage of this. The cardissued by Capital One Bank. I have a credit score in my 720's, have had two past Capital One car loans... Read more

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  • Mar 23
  • Furniture and Decor
  • Wichita, Kansas
  • Couch
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

Bought a couch and love seat and recliner from them and was told there was a three year warranty, the right side of my couch broke and wouldn't shut right they came and picked up my couch and said they fixed it but the same day they dropped it off it broke again, now they want me to pay for a part that cost 150.00 and said that it was caused from not using the recliner right, I have 4 other... Read more

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  • Mar 13
  • Furniture and Decor
  • Urbana, Illinois
  • Loveseat
  • 3
  • 3
  • 68
  • REVIEW RATING 4/5

Purchased and paid for a couch, loveseat and 4 chairs in December. Recently (it's now MARCH) got the couch delivered. STILL WAITING on loveseat. No one at the stores knows anything - they just keep saying..well..it's being shipped..its stuck in a port in California. It's in Peoria. My loveseat is traveling the USA apparently. By the time it arrives it will probably be worn out. HORRIBLE... Read more

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Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!! Add comment

  • Feb 28
  • Furniture and Decor
  • Waterloo, Iowa
  • Table
  • 102
  • REVIEW RATING 4/5

We bought a whole living room set with end tables carpet and all in December 2014, we got the sofas middle of December and we were told the end tables and living room table would be here beginning of the year which was 2 weeks away, that was fine well we are into March now and we still have no table and end tables. Mind you I am a customer for years and still went back n bought bedrooms sets... Read more

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  • Feb 26
  • Furniture and Decor
  • Burlington, Iowa
  • Living Room Set
  • 1
  • 1
  • 131
  • REVIEW RATING 4/5

My wife and I went in 2/25/2013 and fell in love with a living room set so much that we didn't care about paying $4000.00 for a couch, recliner,and a love seat, I was completely prepared to pay for this set. Then in the end they dropped the bomb and told us that they did not carry anything in stock and couldn't have the set we wanted until the end of March, I immediately asked them to sell the... Read more

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  • Feb 20
  • Furniture and Decor
  • Fort Wayne, Indiana
  • Leather Sectional
  • 76
  • REVIEW RATING 4/5

Spent $3500 on a leather sectional on January 2nd- they guaranteed that it would be here in 4 weeks. Then they changed it to 6 weeks. We called to see if it was in and they are now saying APRIL! Talked to the the higher up "Shawn Nelson" through email because he won't call me back- and he blamed manufacturer strikes that have been going on for months. If this was the case- they would have known... Read more

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  • Feb 19
  • Furniture and Decor
  • Springdale, Arkansas
  • Sectional
  • 1
  • 1
  • 108
  • REVIEW RATING 4/5

I purchased the Ryan 4pc. sectional by the Jonathan Louis collection at Sofa Mart in Springdale, AR last summer. I immediately knew it was a huge mistake. Uncomfortable. Cushions do not wear evenly. Two extremely hard areas where sections connect. Can't even sit on these two areas because the hardness is so uncomfortable and cause you to lean to side. This issue takes away seating space,... Read more

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  • Feb 12
  • Furniture and Decor
  • Elizabethton, Tennessee
  • Coffee Table
  • 80
  • REVIEW RATING 5/5

They stand behind there furniture, but each time I was given furniture with different problems. I feel I was given items that were someone else's returned pieces. This happened three times. I don't want my money back, just the furniture I ordered and in new condition. I wandered if anyone has had this problem? I also was given a China cabinet that was covered inside and out with a fine white... Read more

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I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again! Add comment

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