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Furniture Row

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33 complaints

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Furniture Row was established in Denver in 1974. It is the largest production enterprise and a straight line retailer of mattresses in the USA. The company specializes in home furnishings and bedding and provides the products to such retailers like Bedroom Expressions, Denver Mattress, Sofa Mart and Oak Express. Furniture Row provides its products via 330 stores in 31 states in Colorado, Florida, Iowa, Indiana, Kansas, Kentucky, Michigan, New Mexico and others. Customers can find hundreds of values on a variety of home furnishings including upholstery products, occasional tables, lamps and lighting, beds, bookcases and much more. The company also offers a range of furniture materials for any taste, including wood, oak, glass. Please try to contact Furniture Row Customer Service directly prior to posting any complaints on this site.

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Furniture Row Complaints & Reviews

Furniture Row Reviews

Anonymous
Furniture Row - Just Sloppy and Rude

I bought my couch and love seat at Furniture Row-went to pick it up and they require you to inspect it which I was going to do anyway. There were staples poking out and the materi...

#280578
Dec 10, 2011
193

Hersel45
Furniture Row - Completely appauling and unprofessional service!!

I recently traveled over an hour from Beeville, TX to the Furniture Row in Corpus Christi, TX because I had heard about some spectacular deals happening over the Labor Day weekend....

#276355
Nov 20, 2011
243

Kstear1
Furniture Row sucks!!

We purchased 2 sofas, 1 love seat, a huge dinning room table, and 6 chairs, we spent over $2000,00. We were told all the furniture would be delivered in 3-4 weeks. We waited 6 week...

#272566
Nov 03, 2011
314

Crpruitt...
Furniture Row is ABSOLUTELY the WORST place ever!!

I recently participated in the whole "buy a set of furniture, get a free 50" tv from Best Buy" thing. I purchased my furniture over a month ago, then I was told I had to wait until...

#272408
Nov 02, 2011
440

Lcruss
Furniture Row in Louisville, KY 40219

We purchased two bar stools on 10/09/11 and they were charged to my credit card day one. I was told by the salesperson that it would take two weeks for delivery to the store. Nee...

#272031
Nov 01, 2011
215

Anonymous
Furniture Row - No results on promotional t.v after purchase

I purchased a room of furniture on 10/5/11. The sale promotion was for a 50" T.V. through Best Buy. I picked up the grouping on 10/16/11. I was told to wait 5 days and contact Best...

#271980
Nov 01, 2011
376

Anonymous
Furniture Row Ripps off a Dying Cancer Patient

My uncle has stage 4 prostate cancer which has settled in his bones. A mattress is the most important furniture item to him. He purchased a Dr's Choice Pillow Top from the Lak...

#271740
Oct 31, 2011
279

Anonymous
Furniture Row - Late, late, late deliveries

I have purchased several items from the Furniture Row in Show Low. My first item went well, however, the item I took was the floor sample. My second purchase was a dinning room s...

#256531
Aug 19, 2011
355

Anonymous
Furniture Row - Empty Apartment, terrible delivery

I recently graduated college and moved to where my new job is. I had no furniture, save a bedroom set, and bought living and dining furniture from the local Furniture Row. Well, th...

#255058
Aug 12, 2011
456

Anonymous
Furniture Row - My credit is too *** good to get credit!

FURNITURE ROW denied me the "24 months same as cash" program by because my CREDIT IS TOO FRIGGING GOOD!!! My TransUnion credit rating is 979A, which they (TransUnion) informe...

#252612
Aug 01, 2011
748

Bjanczuk
Furniture Row dacono co

I purchased 1200.00 worth of bedding on my furniture card, and was told by Adam and Brandon that I was qualified for 12 months no interest. So I signed up for it. I got 2 months no...

#249918
Jul 19, 2011
452

Anonymous
Furniture Row - Sofa Mart in Missouri not honoring refund

I have a documented fax received from them regarding my furniture. It states they will give me a refund on my furniture. Now they are balking at it and not honoring my documented...

#249685
Jul 18, 2011
360

Sat47
Furniture Row No Customer Satisfaction Policy

Furniture Row has taught me a hard lesson the hard way. I purchased several pieces of furniture from them over the years. The one time I was not happy with the piece I ordered I wa...

#249153
Jul 15, 2011
524

J123456
Furniture Row - Worst furniture in the world!

We bought a couch, a chair, and a Ottoman. We have had the furniture for 4 months and the springs are already broken though the chair and the Ottoman's wood is all broken on the bo...

#246776
Jul 03, 2011
450

Kreyna
Inappropriate Finance charge Furniture Row

I purchased Furniture at Furniture Row on an interest free plan for 2 yrs. I was never informed if the balance was not paid in full, retroactive interest would be applied.

#243159
Jun 14, 2011
489

Wrm5599
Furniture Row Corpus Christ, TX

Please Please do not purchase furniture from this company. They will lie to you and make you feel like you are a nobody. The customer service is awful, especially from the manager....

#234621
Apr 27, 2011
502

MISSUSAF07
Furniture Row - Worst Service I've Ever Experienced

I bought a couch from the Furniture Row / Sofa Mart store in Lubbock, Tx. Beautiful couch, I am pleased with the couch itself. A few months after owning the couch one of the suppor...

#234434
Apr 26, 2011
694

Gsallee
Furniture Row - Purchased Chair Not Received

My name is Gary; my purchase order number (as best I can tell - the print is partially in the black space) 306-I0139795.I purchased a matching sofa and chair from Sofa ...

#228088
Mar 22, 2011
344

Amarti
Furniture Row - False advertising

Furniture row outlet had chairs on sale president day weekend. The chairs were on sale for 98.00 a piece. The store opens at 9am. Not only did the employees show up 10 min.after th...

#225487
Mar 07, 2011
630

Anonymous
Furniture Row SCAMMERS

I FELL PRAY TO FURNITURE ROW'S SCAMMING FINANCE BS. I HAVE PURCHASED THOUSANDS OF DOLLARS IN MERCHANDISE, BUT NEVER AGAIN.MOST RECENTLY I PURCHASE A COUPLE OF ROOMS OF FU...

#224727
Mar 02, 2011
767

Rusty11
Furniture Row - Awful delivery and scratched up table & chairs

The sales guy was great who sold me my table, chairs & matching server, however the delivery was awful. I have never felt so rushed to get all my items in my home and then run off ...

#223394
Feb 24, 2011
493

Rjewing99
Furniture Row - I want my furniture

We purchased furniture December 1, 2010 and on December 19th when we were on our way to pick it up they sold our sofa. They told us our couch would be in the first week of January,...

#222650
Feb 19, 2011
316

Anonymous
ANOTHER Furniture Row dislike!!!

First, it took around 6 months for all of our living rm furniture to arrive, it was only supposed to be at the most 1 month. That's funny :( Second, when the furniture arrive...

#212948
Dec 23, 2010
432

Bigvander
Furniture Row - Can I have my couch please???

We purchased the Cheers brand "Cloud" leather sectional in November, having been promised it being in stock before Christmas. I picked up 5 of the 6 sections a few weeks later and...

#212353
Dec 19, 2010
638

Anonymous
Furniture Row - Store ordered rails that they new would not fit /rails returned told I have to get a mailed refund.

When I ordered rails for my waterbed I discussed the fact that I had a canopy bed . The rails were ordered and were 4" too long . Upon returned of these rails I was told they cou...

#207084
Nov 13, 2010
313

Tds3dogs
Furniture Row - Veteran's Day

I can't believe you are allowing police and fire departments to be considered veterans. Military is Veteran NOT these departments. It's just like the fire dept. all think t...

#206214
Nov 08, 2010
470

Anonymous
Furniture Row - North Little Rock, Arkansas

We purchased the very large 5-piece "Hawthorne" entertainment center. The final purchase price was approximately $3200--which included taxes, insurance, and delivery charges. The u...

#197918
Sep 10, 2010
1139

Missfaith
Furniture Row - Sofa Mart suppressing negative reviews

I wrote a negative review on their Tahoe sofa over a week ago making sure to follow all of their "guidelines for writing a review." A week later I notice it is still not posted (on...

#188311
Jul 05, 2010
924

Trapper
Furniture Row - Promised me 100 off bill, four months later not recieved

I bought an expensive leather sectional at furnature row [sofa mart] i was told it was in stock and wouls get it right away, i called a week later and was told to read the fine pri...

#185310
Jun 10, 2010
511

LaynieMe
Furniture Row.....should keep on rowing!

APOLOGY: from me to readers. Its a long one....but feels *** GOOD getting it off my chest! NEVER BUY FROM FURNITURE ROW!!!! ISSUE AT HAND:Two years I have ...

#167321
Jan 11, 2010
1819
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Related Information

Furniture and Decor
Furniture is large movable equipment, such as tables and chairs, used to make a house, office, or other space suitable for living or working. A figurative meaning of this word is a person's habitual attitude, outlook, and way of thinking. A lot of us have tried in vain to choose a right furniture store to upgrade the house or apartment. You can go and survey which furniture stores and manufacturers of furniture are popular among your friends and neighbors. You can check all the advertisements for the past years and define which furniture companies are delivering the highest quality of furniture and services. But the wisest choice would be to make a small research about furniture on the Internet. There you can find a lot of useful information on furniture stores, manufacturers, companies, etc. The furniture is different for different rooms in a house, or different places. Furniture is needed almost everywhere.

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