Furniture Row Complaints and Reviews

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Furniture Row
Main address: 13333 E 37th Ave 80239- 3506 Denver CO
303-454-1511, 303-574-8597, 303-574-8597, , http://www.furniturerow.com/contactUs/
  • 91+1 mobile complaints
  • $54.4K claimed losses
  • $591 average
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  • Jul 19
  • Furniture and Decor
  • Sherman, Texas
  • Recliner Delivery
  • 1
  • 27

We waited over 8 weeks for recliners. They only deliver in our area on Thursdays. When our day came, we were told no delivery, driver had a family emergency. I complained and they said they would try to deliver earlier than the next Thursday. Got a call and said they would deliver between 3 and 6 next day. At 6:30 PM called store. They said driver was on his way, 30 minuets out. At 7:30 called... Read more

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  • Jul 09
  • Furniture and Decor
  • Denver, Colorado
  • Manager
  • 2
  • 18

The Manager At Oak In Casper. He Lies To You And Tells You What You Want To Hear. To Busy Watching Movies Instead Of Actually Helping Read more

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  • Jul 06
  • Shopping
  • Items Damage
  • 1
  • 31

My husband works for Furniture Row and has to deal with you whiny little customers daily. He sweats all day long assisting customers with their purchases and then get treated like ***, just because you may have had a bad day, but you take it out on him. Employees don't purposely break your items, its an accident, and may happen in shipping. Not something that can be helped at times.Things are not... Read more

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  • Jun 13
  • Furniture and Decor
  • Fort Wayne, Indiana
  • Furniture
  • 2
  • 44

My wife and I purchased a new sofa, loveseat, and set of tables back in February from Sofa Mart in Fort Wayne, Indiana. After already waiting longer than the maximum stated time for delivery (8 weeks) we received delivery of our loveseat but were told our table set and sofa arrived but were damaged by the dock staff. The manager told us that if we wanted the tables prior to the sofa coming in... Read more

Was this review helpful? 0 0

Purchased water bed took 4 weeks to deliver. They assembled it in correctly. Can not use until it resolved. Wouldn't you think they would have competent individuals that could get it done right the first time. The is so totally unacceptable. So very disappointed beyond belief. Add comment

  • May 09
  • Furniture and Decor
  • Property Damage
  • 2
  • 57

Do NOT do business with furniture row! They do NOT examine their furniture before they deliver it. They had made three deliveries to us and each delivery had scratched furniture. Multiple emails and phone calls to the store manager were IGNORED. The last delivery truck ruined part of our lawn. We have been trying to get Furniture Row to pay for the damages, but they REFUSE to answer our emails... Read more

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  • Apr 25
  • Furniture and Decor
  • Denver, Colorado
  • Sectional
  • 7
  • 81
Furniture Row - Broken Floor Model Sectional Sold
1 of 7

We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to be told that a floor model was left. They offered to knock 50 dollars off because of it being a floor model. It was set to be delivered several days later. It was finally delivered and at first we were pleased with the sectional until... Read more

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  • Mar 10
  • Furniture and Decor
  • Draper, Utah
  • Bedroom Set Quality
  • 1
  • 115

My wife and I purchased a bedroom set and a dining table. We were initially pleased with the service and purchase of our new furniture. This all happened on a Monday. We were scheduled for delivery on the Friday. This is when it all went wrong. First, they showed up and set up our table. My wife had them show her how to expand it. When this happened she found out that the table was damaged and... Read more

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  • Dec 02, 2013
  • Furniture and Decor
  • Furniture
  • 2
  • 129
Furniture Row - Very poor warranty service and customer service
1 of 10

Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides.... Read more

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  • Nov 05, 2013
  • Furniture and Decor
  • Service Quality
  • 3
  • 277

We had been in the store previously looking at dining tables and when we returned a month later salesman remembered us which made us feel they cared. That all stopped once our money was taken. We purchased the Montibello dinette and 6 chairs on 9/11/13 it was delivered a couple days later on 10/6. I was using a dusting cloth and it snagged on a piece of the table I inspected and discovered 6... Read more

Was this review helpful? 1 8
 
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