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  • Customers like
    • Previous experience3
    • Selection1
  • Customers don't like
    • Poor service3
    • Lack of customer service3
    • Not standing behind product2

We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly. Add comment

  • May 15
  • Furniture and Decor
  • San Antonio, Texas
  • Sectional Couch
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

Made a complaint about a year and a half ago about my sectional couches, the recliner was broken. Been constantly complaining I've been waiting on my "parts" that were ordered February 10th this year. That were supposed to take 5-7 weeks. Well this Indian lady claims that the parts are being ordered. Do no order furniture from them they are a SCAM! I should not wait this long for parts! They're... Read more

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About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm). Add comment

You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time. Add comment

  • Apr 22
  • Furniture and Decor
  • Wichita, Kansas
  • Sofa
  • 1
  • 1
  • 130
  • REVIEW RATING 5/5

Put a review in a month ago about a sofa we had purchased through furniture row, the recline part of the sofa broke and all that will take to fix it is 150 dollars, I would understand if the warranty had expired or we didn't pay a lot for the sofa but we spent 4,000 on furniture, was also told that someone would be contacting me to resolve the issue but as of now haven't heard from anyone, if a... Read more

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  • Mar 31
  • Furniture and Decor
  • Aurora, Colorado
  • Entertainment Center
  • 1
  • 1
  • 119
  • REVIEW RATING 4/5

We purchased an entertainment center on 3/24/15 from the Lone Tree store. We were told we would receive a call for delivery the day before on 3/27-no call-we called them on 3/28-told it wouldn't be here for another hour past the given window- when it arrived-scratches,peeled, improper placement of shelves- told we would get another and since then it's been one screw-up after another- have called... Read more

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  • Mar 24
  • Furniture and Decor
  • Houston, Texas
  • Furniture Financing
  • 1
  • 1
  • 183
  • REVIEW RATING 5/5

The employees of Furniture Row in Austin, TX are great, my complaint is about their financing, which seems to be a scam. Furniture row had a "72 months no interest" promotion this weekend so I decided to buy some furniture by applying for their credit card and taking advantage of this. The cardissued by Capital One Bank. I have a credit score in my 720's, have had two past Capital One car loans... Read more

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  • Mar 23
  • Furniture and Decor
  • Wichita, Kansas
  • Couch
  • 3
  • 3
  • 110
  • REVIEW RATING 4/5

Bought a couch and love seat and recliner from them and was told there was a three year warranty, the right side of my couch broke and wouldn't shut right they came and picked up my couch and said they fixed it but the same day they dropped it off it broke again, now they want me to pay for a part that cost 150.00 and said that it was caused from not using the recliner right, I have 4 other... Read more

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  • Mar 13
  • Furniture and Decor
  • Urbana, Illinois
  • Loveseat
  • 4
  • 4
  • 144
  • REVIEW RATING 4/5

Purchased and paid for a couch, loveseat and 4 chairs in December. Recently (it's now MARCH) got the couch delivered. STILL WAITING on loveseat. No one at the stores knows anything - they just keep saying..well..it's being shipped..its stuck in a port in California. It's in Peoria. My loveseat is traveling the USA apparently. By the time it arrives it will probably be worn out. HORRIBLE... Read more

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Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!! Add comment

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