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  • Customers like
    • Previous experience3
    • Selection1
    • Tv ad1
  • Customers don't like
    • Poor service5
    • Lack of customer service3
    • Poor customer service2

  • Aug 25
  • Furniture and Decor
  • Elkhart, Indiana
  • Sofa And Chair
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Lured by a TV ad promising a major sale with "50 to 70% discounts", I travelled 45 minutes to the Mishawaka, IN store Monday evening. What at wasted and annoying trip! First, of the very few items with "sale" tags almost all showed "sale" prices of 10-15%. Secondly, no one there (August 24 at 5:30pm) seemed to be working. My first stop, the "sale tent" outside, was empty of sales people, so I... Read more

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I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone Add comment

  • Aug 08
  • Furniture and Decor
  • Mexia, Texas
  • Sofa Mart Sectional
  • 115
  • REVIEW RATING 5/5

I swear, the last review is not ours, but dang, it is almost our exactly story!!As an anniversary gift, we ordered a sectional with additional pieces on May 23rd 2015 at the Waco Sofa Mart. Fast forward many phone calls, face to face check-ins from us to the store. Excuse after excuse, promise after promise was made, "it's almost here!" Fed up, called the 800 to make complaint, they said if... Read more

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  • Jul 29
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Sectional
  • 3
  • 3
  • 101
  • REVIEW RATING 4/5

Purchased sectional and TV console in early May. We were told that the furniture could be as much as 45 days out. Made a conscious decision to make the purchase. Three weeks beyond the 45 days and we still don't have our furniture. Called last week and was told one piece should be in town last Friday and the other was expected this Tuesday but that they couldn't pre-schedule delivery to our... Read more

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  • Jul 20
  • Finances
  • Cedar Falls, Iowa
  • Furniture Row Interest Free Credit Promotion
  • 6
  • 6
  • 149
  • REVIEW RATING 5/5

I bought a leather furniture set and tried to use their interest free credit promotion. Both my husband and I were denied!!! MY credit score is 757 my husbands over 800 there is no way we should have been denied financing for $1900 . We ended up paying cash because I really wanted the furniture . I believe it to be a scam so the sales person can get their commission up front . I haven't had it... Read more

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  • Jul 15
  • Furniture and Decor
  • Evansville, Indiana
  • Furniture Row Staff
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

The people that work there are rude and hateful. We have spent alot of money there you would think we would get treated better. I will never go back. Read more

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  • Jul 15
  • Furniture and Decor
  • Evansville, Indiana
  • Furniture Row Staff
  • 2
  • 2
  • 38
  • REVIEW RATING 3/5

They are rude, unhelpful, overall a bad place to shop. Read more

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  • Jul 12
  • Employees and Ex-employees
  • Woodstown, New Jersey
  • Furniture Row Work Experience
  • 1
  • 1
  • 130
  • REVIEW RATING 4/5

I actually work for this company and have been for just over two years now. This company is terrible. Every company you read here from customers is absolutely true and they are very accurate. Management is terrible and that is because no one hold them accountable for ANYTHING!!! Not all, but most, of the employees are extremely lazy and want to do nothing except lie to customers to make a sale so... Read more

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  • Jul 11
  • Furniture and Decor
  • Crawfordsville, Indiana
  • Furniture Row Furniture
  • 1
  • 1
  • 62
  • REVIEW RATING 3/5

We ordered furniture twice from there. Both times it was to come in 6-8 weeks. And that is a lie. Try 10-12 weeks. And when you call to complain, they give you the run around and do not call back. You have to continuously call them back over and over again. Ridiculous! Nice furniture, but the customer service is horrible. Read more

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  • Jul 09
  • Furniture and Decor
  • Goshen, Indiana
  • Bookcase
  • 5
  • 5
  • 157
  • REVIEW RATING 5/5

A couple months ago my husband and I purchased a sofa, mattress, dining room chairs, a bookcase, end table and recliner from the furniture row on Grape Road in Mishawaka. We were told that the sofa and recliner were special order so those would take longer to be delivered but everything else would be delivered together. The day came for the bookcase, mattress, and chairs to be delivered. When... Read more

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