1.8
  • Previous experience1 votes
  • Not standing behind product2 votes
  • Run around - poor service1 votes
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  • Dec 12
  • Furniture and Decor
  • Denver, Colorado
  • Office Furniture
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

Bought $4k in office furniture - chair was defective - returned and given new chair after 2 months of complaining and run-around - they wouldn't assemble new chair - new chair missing parts - manager Tim avoided my calls - sales associates ignored our requests, lost our info numerous times, were rude and argumentative - Manager David from another store got involved after many months of... Read more

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  • Dec 09
  • Furniture and Decor
  • Peoria, Illinois
  • Leather Couch
  • 1
  • 1
  • 134
  • REVIEW RATING 5/5
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
1 of 2

We paid extra at Furniture Row at the time of the sale for our leather furniture to include a No Hassle Five Year Fabric Protection Plan. They told us at time of sale that if ANYTHING happens to our couch within five years it will be covered no questions asked. They also told us our couches were authentic leather pieces. After three years with no issues the couches began to peel in random areas... Read more

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  • Dec 09
  • Customer Service
  • Rock Springs, Wyoming
  • Furniture
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I had furniture delivered to my home and they scratched my new hardwood floors came out and took pictures said they would take care of it I've placed numerous phone calls in the past 4 months and nothing has taken place to repair the damages in my home.90 days same as cash payment options this is a nightmare I've changed bank accounts and ask them not to charge the previous account that the... Read more

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Resolved

  • Dec 04
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Kids Bedroom Set
  • 2
  • 2
  • 45
  • REVIEW RATING 5/5

It has been four months and I still have not been delivered a proper product. Half a bed room set full of cracks and damaged pieces with no one from the center even attempting to correct the situation. I have to call and call to get an update on the next delivery in hopes it will be better than the last. It is not. The regional manager has offered a "discount" yet he does not return an email... Read more

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Resolved

  • Nov 22
  • Furniture and Decor
  • Shannon Hills, Arkansas
  • Bedroom Suite
  • 1
  • 1
  • 186
  • REVIEW RATING 5/5
Furniture Row - Review about Bedroom Suite from Shannon Hills, Arkansas
1 of 3

I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water damage, they took it back and replaced it, but the would not attach the mirror. They told my husband that they see only told to... Read more

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  • Nov 02
  • Furniture and Decor
  • Sofa
  • 3
  • 3
  • 260
  • REVIEW RATING 5/5

I have the sofa after I've purchased it by 6 months, the right seat got broken and since I've purchased the warranty too. So they came over and fix it but after 2 months the same problem happen with the same seat !!! Actually it happened 3 times and I'm really upset since the delivery guy told me the store should give me a new one since this one is having issue, when I called the Supervisor of... Read more

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  • Oct 27
  • Furniture and Decor
  • Jollyville, Texas
  • Sofa
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

Seems on my leather sofa and loveseat ripped. The cushions look like they're going to fall out onto the floor. No one from the local store or corporate in Denver will contact me back b Read more

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  • Oct 24
  • Furniture and Decor
  • Couches Material
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

We had problems with threads coming loose, thread starting to cut threw material, two or three areas where top skin of material was rubbed off. Now we had this for over a year but the set only had about 3-6 months use as we are snowbirds generally gone for 6 mo or more each year with the amount of use only two of us do we thing the furniture should hold up better than that. Also the love seat... Read more

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  • Oct 10
  • Furniture and Decor
  • Leawood, Kansas
  • Defective Furniture
  • 2
  • 2
  • 124
  • REVIEW RATING 4/5

I bought two items from furniture Row and both of them have failed. I bought a sectional that was supposed to be steal inside but yet WOOD inside broke several times. Oh and I forgot to mention that was my second couch the first one came and broke. Then I recently have bought a bunkbed. I had them come to the house and install it. Their incompetent deliveryman decided he didn't need a screw in... Read more

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  • Sep 19
  • Appliances and Electronics
  • Entertainment Center
  • 1
  • 1
  • 126
  • REVIEW RATING 3/5

I bought a entertainment center in March of last year, the top of this thing slowly began to bow which it said it would hold a 60" TV, ours is only 42". It began to bow so bad in 6 months that it rubbed on the top of the cabinet doors so Furniture Row people told me to readjust the doors which I did but had to bottom them out, this worked...for 5 months and it began to rub against the door... Read more

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