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2.8 Based on 52 reviews
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  • Customers like
    • Previous experience 3
    • Previous experience - years ago 2
    • Tv ad 1
  • Customers don't like
    • Poor service 5
    • Lack of customer service 3
    • Poor customer service 3

We financed a dining room set that due to delivery cost, told the salesman, Mike, we would pick up. You would think discussing the rental of a UHaul or similar to do so would have prompted him to tell us that if you pick up, it's in a box!!!! We're not so young anymore but managed to assemble it. A couple of days after purchase, I went back for a couple of bar stools and saw what I wanted. They said they would have them "assembled and ready... Read more

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I purchased a sectional on May 4th and was told that the lead time was 10 - 12 weeks. I was then promised delivery on 8 - 1 in which the delivery never happened and I called again on 8 - 8 only to hear that I could be looking at another 2 -3 weeks be fore delivery... REALLY! I was told once to just come and get my money back by a manager, and I was also told that I was going to get the delivery charges refunded back to me. It doesn't seem like... Read more

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Customer Service SUCKS! It's been 14 weeks since I ordered! Read more

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I visited Denver Mattress to look at mattresses and try out my top choices. I was greeted by a few sales people; but it was Mr. Tai Otani who stopped and asked me if I had any questions. He was very well informed, helped me narrow down my choice in a mattress and never pressured me. Even after I had made my choice, he took the time to show me another mattress I wanted to try, just out of curiosity. After trying the last mattress, I not only... Read more

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So I bought furniture from here 3 weeks ago. To find out my furniture is back ordered until end of October. Would not return my money or sell me the display. I'm just to suppose to wait 2-3 months when was promised 7-10 business days. Will only give store credit which they don't have anything else that I like. Read more

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Hello, We have bought thousands of dollars at your store on several occasions. We came out to your store a few weeks ago and bought a king size bed and mattress from your manager Stetson. We had it delivered and paid 89.00 for that. The two men that came (Stetson being one of those men) that day were not well trained and I was cringing every time they would hit the slats that support the mattress on the bed head board several times. After over... Read more

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In January I ordered a sectional and pay over $3000 two month And half later I got my order one of the sofas was broken I took it back to the store so they make me wait another 2 1/2 months when I had to call back and forgot to place the order , the next 2 week I got a used one,dusty, with hair and should be powered the motor wasn't working so I call the customer service they came home look at it and I've been waiting for another two and half... Read more

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tried to submit a credit app on line but every time i submitted it i got error messages. tried to call the 800 number and couldn't get any help with the problem. basically i was in a loop of hopelessness with these people. come to find out there is no way to apply for this card unless you go to the store and do it in person. i am so glad i found this site , i have a feeling it saved me a lot of worry and heartache. i guess there is a reason... Read more

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Furniture row is full of incompetent workers. I will never even think about shopping through this place again. The costumer service is nothing short of terrible. They screwed up my order multiple times and I got it over a month late. They also would not be flexible with delivery times. This place is full of morons that don't know what they are doing. Same yourself the headaches and shop elsewhere. Read more

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They delivered furniture without screws or screw drivers to put the legs on so said they would come back in a few days to fix it. They never did come back. Ive called & left messages & they will not come back to put my furniture together. Do not buy from them. Horrible customer service!!!!! Read more

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