2.0
  • Previous experience2 votes
  • Selection1 votes
  • Poor service2 votes
  • Lack of customer service2 votes
  • Not standing behind product2 votes
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Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!! Add comment

  • Feb 28
  • Furniture and Decor
  • Waterloo, Iowa
  • Table
  • 41
  • REVIEW RATING 4/5

We bought a whole living room set with end tables carpet and all in December 2014, we got the sofas middle of December and we were told the end tables and living room table would be here beginning of the year which was 2 weeks away, that was fine well we are into March now and we still have no table and end tables. Mind you I am a customer for years and still went back n bought bedrooms sets... Read more

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  • Feb 26
  • Furniture and Decor
  • Burlington, Iowa
  • Living Room Set
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

My wife and I went in 2/25/2013 and fell in love with a living room set so much that we didn't care about paying $4000.00 for a couch, recliner,and a love seat, I was completely prepared to pay for this set. Then in the end they dropped the bomb and told us that they did not carry anything in stock and couldn't have the set we wanted until the end of March, I immediately asked them to sell the... Read more

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  • Feb 20
  • Furniture and Decor
  • Fort Wayne, Indiana
  • Leather Sectional
  • 36
  • REVIEW RATING 4/5

Spent $3500 on a leather sectional on January 2nd- they guaranteed that it would be here in 4 weeks. Then they changed it to 6 weeks. We called to see if it was in and they are now saying APRIL! Talked to the the higher up "Shawn Nelson" through email because he won't call me back- and he blamed manufacturer strikes that have been going on for months. If this was the case- they would have known... Read more

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  • Feb 19
  • Furniture and Decor
  • Springdale, Arkansas
  • Sectional
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

I purchased the Ryan 4pc. sectional by the Jonathan Louis collection at Sofa Mart in Springdale, AR last summer. I immediately knew it was a huge mistake. Uncomfortable. Cushions do not wear evenly. Two extremely hard areas where sections connect. Can't even sit on these two areas because the hardness is so uncomfortable and cause you to lean to side. This issue takes away seating space,... Read more

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  • Feb 12
  • Furniture and Decor
  • Elizabethton, Tennessee
  • Coffee Table
  • 65
  • REVIEW RATING 4/5

They stand behind there furniture, but each time I was given furniture with different problems. I feel I was given items that were someone else's returned pieces. This happened three times. I don't want my money back, just the furniture I ordered and in new condition. I wandered if anyone has had this problem? I also was given a China cabinet that was covered inside and out with a fine white... Read more

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I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again! Add comment

  • Jan 31
  • Furniture and Decor
  • Wichita, Kansas
  • Positive Experience
  • 1
  • 1
  • 247
  • REVIEW RATING 5/5

I am pretty picky, and I have never had a problem with Furniture Row. Their mid-level quality furniture has always arrived at our house in good condition, and has met our expectations every time. I am sitting on one of their sofas as I write this, and it is broken in and just as comfortable as ever. Remember; their furniture is mostly made in Asian countries using thin veneers, and thus it is not... Read more

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The people that work at furniture row in evansville Indiana are extremely rude. They have some products that I am interested in but due to the way they treat their customers, I would rather spend my money elsewhere. Add comment

  • Jan 21
  • Furniture and Decor
  • Canyon Lake, Texas
  • Positive Experience
  • 136
  • REVIEW RATING 4/5

I was very leery about buying anything from furniture row after reading all of the 100 plus reviews but I found exactly what I wanted solid wood bed room furniture. I ordered it and worked with Mike M. who was very helpful and was very honest about how long it would take to receive the product. He is located in the Selma TX store. And everything came in on time and in perfect condition. Am... Read more

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