2.5
  • Previous experience3 votes
  • Selection1 votes
  • Lack of customer service3 votes
  • Poor service3 votes
  • Not standing behind product2 votes
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I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again! Add comment

  • Jan 31
  • Furniture and Decor
  • Wichita, Kansas
  • Positive Experience
  • 1
  • 1
  • 290
  • REVIEW RATING 5/5

I am pretty picky, and I have never had a problem with Furniture Row. Their mid-level quality furniture has always arrived at our house in good condition, and has met our expectations every time. I am sitting on one of their sofas as I write this, and it is broken in and just as comfortable as ever. Remember; their furniture is mostly made in Asian countries using thin veneers, and thus it is not... Read more

Was this review helpful? 1 0

The people that work at furniture row in evansville Indiana are extremely rude. They have some products that I am interested in but due to the way they treat their customers, I would rather spend my money elsewhere. Add comment

  • Jan 21
  • Furniture and Decor
  • Canyon Lake, Texas
  • Positive Experience
  • 160
  • REVIEW RATING 4/5

I was very leery about buying anything from furniture row after reading all of the 100 plus reviews but I found exactly what I wanted solid wood bed room furniture. I ordered it and worked with Mike M. who was very helpful and was very honest about how long it would take to receive the product. He is located in the Selma TX store. And everything came in on time and in perfect condition. Am... Read more

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  • Jan 18
  • Furniture and Decor
  • Rapid City, South Dakota
  • Sofa
  • 1
  • 1
  • 120
  • REVIEW RATING 4/5

I have no complaints on my end about costumer service..im not happy with the quality of the o,riley sofa i think its been renamed now..figures..still having issues with the arm rests caving in even after base was replaced 2 years ago. Hopefullu i can sell it on Craigslist. Read more

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  • Jan 17
  • Furniture and Decor
  • Abilene, Texas
  • Bedroom Set
  • 5
  • 5
  • 127
  • REVIEW RATING 5/5

Waited two weeks for furniture....Chatham Bedroom suite.....Delivery was two hours late....no phone call to advise us they were running late....we had to call Abilene, Texas store....No employee or Manager acted as though they cared.....made to feel like a bother....two pieces were damaged when delivered Chest Of drawers and tv bureau.....Now we have to wait at least two weeks before they will be... Read more

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  • Jan 15
  • Furniture and Decor
  • Little Rock, Arkansas
  • Leather Furniture Set
  • 1
  • 1
  • 278
  • REVIEW RATING 5/5

The exact same thing happened to me. I gave away a practically new nice fabric set I'd had a year, to purchase what I really wanted. My leather set was something that I thought was timeless and would get better with age. It was so beautiful, and I was so proud of myself after I'd made my purchase. I even received a blue warranty pamphlet that said something like "Congratulations on your... Read more

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  • Jan 06
  • Furniture and Decor
  • Kellyville, Oklahoma
  • Couch
  • 1
  • 1
  • 141
  • REVIEW RATING 4/5

I got a couch / love seat set I'm very unhappy and will not buy any thing from this place again. I got a life time warranty the cushion in the back of the couch fell out the bottom we call them a number of times but they never return my call. That just tells me they only want your money but don't want to stand behind there product . Read more

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  • Dec 12, 2014
  • Furniture and Decor
  • Denver, Colorado
  • Office Furniture
  • 1
  • 1
  • 195
  • REVIEW RATING 4/5

Bought $4k in office furniture - chair was defective - returned and given new chair after 2 months of complaining and run-around - they wouldn't assemble new chair - new chair missing parts - manager Tim avoided my calls - sales associates ignored our requests, lost our info numerous times, were rude and argumentative - Manager David from another store got involved after many months of... Read more

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  • Dec 09, 2014
  • Furniture and Decor
  • Peoria, Illinois
  • Leather Couch
  • 2
  • 2
  • 430
  • REVIEW RATING 5/5
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
1 of 2

We paid extra at Furniture Row at the time of the sale for our leather furniture to include a No Hassle Five Year Fabric Protection Plan. They told us at time of sale that if ANYTHING happens to our couch within five years it will be covered no questions asked. They also told us our couches were authentic leather pieces. After three years with no issues the couches began to peel in random areas... Read more

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