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2.7 Based on 50 reviews
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  • Customers like
    • Previous experience 3
    • Selection 1
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  • Customers don't like
    • Poor service 5
    • Lack of customer service 3
    • Poor customer service 3

U have furnished my entire home from furniture row. I will never recommed or buy from them again due to they do not honor warrenties Read more

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We recently bought a headboard from this "company" with the assurance that it would work on our adjustable base frame, which is new from Denver Mattress (the affiliate next door). We are now into a full week of dealing with what they consider their customer service because the headboard will not fit!! We are on our second headboard, both of them being floor models, even though we bought a new one outright. We just talked to the manager of this... Read more

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We ordered TV stand, bedroom set, kitchen table, couch, mattress and recliners from Furniture Row. We spent close to $10,000 on our furniture. When we ordered the furniture at the store, we had a very positive experience. We ordered about a month in advance and had a delivery date a month out. When they delivered, they forgot our mattress and 'forgot' to tell us that our TV stand was out of stock. THEN our kitchen table was broken and our... Read more

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Furniture Row- purchased joshua tan sofa. Within 2 months from purchase threads came out. Then springs came up in all 3 sections. Purchased extended warranty. Got run around from furniture row & extended warranty company- denied our claim saying it only covers spill damage. Furniture Row sold me on full replacement warranty- they are selling a bogus/fraud warranty to public- dont buy! We have been been in contact with warranty company for 3... Read more

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The manger at the davenport iowa store hung up on me rude Read more

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I am a big furniture row shopper. The majority of my household furniture is from there including accessories and several mattresses. The customer service is always exceptional and warranties are awesome! I enjoy going in and looking even when I am not in the market for anything in particular. I had not been in the store since we purchased our sectional a couple of years ago. This past Tuesday I went. Sofa Mart looks like it is going out of... Read more

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Per their sugestion, we paid for insurance coverage for our furniture. This insurance has poor customer service and Furniture Row has done nothing about changing or providing the customer with an insurance that helps, or at least replies to the customer and NOT just ignores all the calls and customer concerns and issues. Not happy with WHITEBOTTLING insurance company for furniture row, and Funiture Row sucks for offering this lazy a** company... Read more

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Just having a bad experience about our rewards dollars waiting to buy coffee table and end tables so I can used that toward that been over a month since we bought the $3000 matteress and still have not heard anything it was told to us it only takes a couple of weeks to three so was the reward dollars just a gimmet Read more

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Long story short, it was never explained to me by the salesman that Furniture Row's financing was just an awful Furniture Row-only credit card serviced by Capital One. I thought it was an in-house line of credit through Furniture Row. Had the salesman bothered to explain that to me, I would not have financed with them. I would have applied for a credit card I could use anywhere. I was cleared for $1200 and my purchase was about $1100 total. This... Read more

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Buyer beware as we have had this couch for 2 years and the leather is ripping in random spots on both sections. Not small tears either as some of leather peals are the size of a dollar bill. Now, I know what you are thinking that “they” probably used and abused the couch in those years; however, it is just my wife and I who sit on it after work in a household with no children or pets. We did not think after a few years we would be back in the... Read more

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