Furniture Row Complaints and Reviews

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Furniture Row
Main address: 13333 E 37th Ave 80239- 3506 Denver CO
303-454-1511, 303-574-8597, 303-574-8597, , http://www.furniturerow.com/contactUs/
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  • Apr 25
  • Furniture and Decor
  • Denver, Colorado
  • Sectional
  • 7
  • 7
  • 172
Furniture Row - Broken Floor Model Sectional Sold
1 of 7

We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to be told that a floor model was left. They offered to knock 50 dollars off because of it being a floor model. It was set to be delivered several days later. It was finally delivered and at first we were pleased with the sectional until... Read more

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  • Mar 10
  • Furniture and Decor
  • Draper, Utah
  • Bedroom Set Quality
  • 1
  • 1
  • 162

My wife and I purchased a bedroom set and a dining table. We were initially pleased with the service and purchase of our new furniture. This all happened on a Monday. We were scheduled for delivery on the Friday. This is when it all went wrong. First, they showed up and set up our table. My wife had them show her how to expand it. When this happened she found out that the table was damaged and... Read more

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  • Dec 02, 2013
  • Furniture and Decor
  • Furniture
  • 2
  • 2
  • 190
Furniture Row - Very poor warranty service and customer service
1 of 10

Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides.... Read more

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  • Nov 05, 2013
  • Furniture and Decor
  • Service Quality
  • 3
  • 3
  • 310

We had been in the store previously looking at dining tables and when we returned a month later salesman remembered us which made us feel they cared. That all stopped once our money was taken. We purchased the Montibello dinette and 6 chairs on 9/11/13 it was delivered a couple days later on 10/6. I was using a dusting cloth and it snagged on a piece of the table I inspected and discovered 6... Read more

Was this review helpful? 1 8

     

  • Nov 05, 2013
  • Furniture and Decor
  • Mattress Set
  • 2
  • 2
  • 186

I thought I had a long warranty on my Madison plush mattress set I bought in March 2013. When I just spoke to a so called customer person he said, "We don't guarantee comfort and that after 30 day there is nothing we can do". So it sucks to be me because I have an $800 mattress set and I am stuck with discomfort. Of course until I can. Break it in. That'll only take a few years. Yes, I have... Read more

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  • Oct 24, 2013
  • Furniture and Decor
  • Spokane, Washington
  • Electric Fireplace
  • 4
  • 4
  • 170

I purchased the Electric Fireplace/ TV Mantel in 2011. The Electric fireplace is only used seasonal and did not get constant use in the winter. It is made in China and Furniture Row does not back up their product and cannot repair nor give any suggestions on where to have it repaired. I now have a TV mantel w/an empty box/ fireplace insert where the fake/ electric fireplace belongs. I informed... Read more

Was this review helpful? 1 0

     

  • Sep 25, 2013
  • Furniture and Decor
  • Erie, Pennsylvania
  • Bad Customer Service
  • 3
  • 3
  • 157

DRESSER IS BROKEN. I CALLED SERVERAL TIMES AND THEY ARE NOT ANSWERING BUT WHEN I USED MY DAUGHTERS PHONE, THEY ANSWERED RIGHT AWAY. ONCE THEY SOLD A FURNITURE, THEY DONT CARE ABOUT COSTUMER SERVICE. VERY FRIENDLY WHEN YOU SHOP BUT INDIFFERENT AFTER YOUR PURCHASE. RUDE EMPLOYEES AND MANAGERS. THEY PROMISED TO DELIVER MY FURNITURE 2:30 -5:30. AFTER GETTING HOLD OF THEM, AND THEY WANT ME TO WAIT... Read more

Was this review helpful? 1 4

     

  • Sep 08, 2013
  • Furniture and Decor
  • Ormond Beach, Florida
  • Defective Furniture
  • 1
  • 1
  • 162

I am upset with the quality of furniture deliver to me three times from Furniture Row. On March 3, 2013 I purchased a bedroom, set in the amount of 1553.82 (Pacific Heights) and a Great White warranty package. My set was delivered for the first time and upon delivery my dresser was busted underneath and the head board had dents in. My dresser was replaced with another shortly afterwards. But then... Read more

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  • Sep 03, 2013
  • Shopping
  • Highlands Ranch, Colorado
  • Unprofessional Service
  • 1
  • 1
  • 150

We ordered a complete bedroom set and study at the tune of about $5K on June 18. Our salesperson informed us that the bed and nightstands were backordered but promised we would have our stuff by mid July at the latest, so we gave the thumbs up. Our first shipment was part of the bedroom stuff not on backorder and our desk and bookshelf. The bookshelf was broken. When we called Furniture Row... Read more

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  • Aug 30, 2013
  • Advertisements and Cons
  • San Antonio, Texas
  • Warranty
  • 1
  • 1
  • 239

My husband , who stepped on an ied in Afghan in 2012, moved to Texas last year after his accident. Furniture Row had a promotion for credit on furniture and we needed a dining set and bedroom furniture for our oldest child. We bought the five year extended warranty and were told it covered any and all damage for the next five years. I asked so no matter what we can come back and replace it if... Read more

Was this review helpful? 3 0
 
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