• Jan 18
  • Furniture and Decor
  • Rapid City, South Dakota
  • Sofa
  • 1
  • 1
  • 102
  • REVIEW RATING 4/5

I have no complaints on my end about costumer service..im not happy with the quality of the o,riley sofa i think its been renamed now..figures..still having issues with the arm rests caving in even after base was replaced 2 years ago. Hopefullu i can sell it on Craigslist. Read more

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  • Jan 17
  • Furniture and Decor
  • Abilene, Texas
  • Bedroom Set
  • 5
  • 5
  • 108
  • REVIEW RATING 5/5

Waited two weeks for furniture....Chatham Bedroom suite.....Delivery was two hours late....no phone call to advise us they were running late....we had to call Abilene, Texas store....No employee or Manager acted as though they cared.....made to feel like a bother....two pieces were damaged when delivered Chest Of drawers and tv bureau.....Now we have to wait at least two weeks before they will be... Read more

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  • Jan 15
  • Furniture and Decor
  • Little Rock, Arkansas
  • Leather Furniture Set
  • 1
  • 1
  • 249
  • REVIEW RATING 5/5

The exact same thing happened to me. I gave away a practically new nice fabric set I'd had a year, to purchase what I really wanted. My leather set was something that I thought was timeless and would get better with age. It was so beautiful, and I was so proud of myself after I'd made my purchase. I even received a blue warranty pamphlet that said something like "Congratulations on your... Read more

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  • Jan 06
  • Furniture and Decor
  • Kellyville, Oklahoma
  • Couch
  • 1
  • 1
  • 128
  • REVIEW RATING 4/5

I got a couch / love seat set I'm very unhappy and will not buy any thing from this place again. I got a life time warranty the cushion in the back of the couch fell out the bottom we call them a number of times but they never return my call. That just tells me they only want your money but don't want to stand behind there product . Read more

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  • Dec 12, 2014
  • Furniture and Decor
  • Denver, Colorado
  • Office Furniture
  • 1
  • 1
  • 186
  • REVIEW RATING 4/5

Bought $4k in office furniture - chair was defective - returned and given new chair after 2 months of complaining and run-around - they wouldn't assemble new chair - new chair missing parts - manager Tim avoided my calls - sales associates ignored our requests, lost our info numerous times, were rude and argumentative - Manager David from another store got involved after many months of... Read more

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  • Dec 09, 2014
  • Furniture and Decor
  • Peoria, Illinois
  • Leather Couch
  • 2
  • 2
  • 404
  • REVIEW RATING 5/5
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
1 of 2

We paid extra at Furniture Row at the time of the sale for our leather furniture to include a No Hassle Five Year Fabric Protection Plan. They told us at time of sale that if ANYTHING happens to our couch within five years it will be covered no questions asked. They also told us our couches were authentic leather pieces. After three years with no issues the couches began to peel in random areas... Read more

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  • Dec 09, 2014
  • Customer Service
  • Rock Springs, Wyoming
  • Furniture
  • 1
  • 1
  • 124
  • REVIEW RATING 4/5

I had furniture delivered to my home and they scratched my new hardwood floors came out and took pictures said they would take care of it I've placed numerous phone calls in the past 4 months and nothing has taken place to repair the damages in my home.90 days same as cash payment options this is a nightmare I've changed bank accounts and ask them not to charge the previous account that the... Read more

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Resolved

  • Dec 04, 2014
  • Furniture and Decor
  • Colorado Springs, Colorado
  • Kids Bedroom Set
  • 2
  • 2
  • 112
  • REVIEW RATING 5/5

It has been four months and I still have not been delivered a proper product. Half a bed room set full of cracks and damaged pieces with no one from the center even attempting to correct the situation. I have to call and call to get an update on the next delivery in hopes it will be better than the last. It is not. The regional manager has offered a "discount" yet he does not return an email... Read more

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Resolved

  • Nov 22, 2014
  • Furniture and Decor
  • Shannon Hills, Arkansas
  • Bedroom Suite
  • 3
  • 3
  • 318
  • REVIEW RATING 5/5
Furniture Row - Review about Bedroom Suite from Shannon Hills, Arkansas
1 of 3

I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water damage, they took it back and replaced it, but the would not attach the mirror. They told my husband that they see only told to... Read more

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  • Nov 02, 2014
  • Furniture and Decor
  • Sofa
  • 3
  • 3
  • 345
  • REVIEW RATING 5/5

I have the sofa after I've purchased it by 6 months, the right seat got broken and since I've purchased the warranty too. So they came over and fix it but after 2 months the same problem happen with the same seat !!! Actually it happened 3 times and I'm really upset since the delivery guy told me the store should give me a new one since this one is having issue, when I called the Supervisor of... Read more

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