Company has verified representatives Subscribed to our free business plan and has users who act on its behalf.
Submit ›
1.9 Based on 40 reviews Compare to others
  • Customers like
    • Previous experience 3
    • Selection 1
    • Tv ad 1
  • Customers don't like
    • Poor service 5
    • Lack of customer service 3
    • Poor customer service 3

I went to this store to buy a set table with some chairs and a bunk Bed, I was told that I was going to receive everything in 15 days. they called me 15 days later to tell me that everything was ready so I decided to pay the delivery and when they showed up in my house we found out that they didn't send the table. I called them and they told me that they had the top of the table but not the base... Read more

Was this review helpful? 2 0

Because social media is the best way to really get your disgust for a business out to the public, I'm doing so right now. If I ever hear of anyone wanting to purchase furniture in Fort Wayne, I will immediately narrow their plentiful options and beg them to not even think of going to #sofamart. Worst customer service I have ever received from day 1. As soon as the furniture was delivered (which... Read more

Was this review helpful? 0 0

Why do you promise your delivery crew awards,incentives and cancel it halfway through the year? You want customer service yet you plan a competition and cancel halfway through.You claim to be a family company but fail your delivery guys...are they not the last people customers see from your company? You are removing the incentive for customer service and supposedly company policy is you do not... Read more

Was this review helpful? 0 1

Lured by a TV ad promising a major sale with "50 to 70% discounts", I travelled 45 minutes to the Mishawaka, IN store Monday evening. What at wasted and annoying trip! First, of the very few items with "sale" tags almost all showed "sale" prices of 10-15%. Secondly, no one there (August 24 at 5:30pm) seemed to be working. My first stop, the "sale tent" outside, was empty of sales people, so I... Read more

Was this review helpful? 0 0

I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone Add comment

I swear, the last review is not ours, but dang, it is almost our exactly story!!As an anniversary gift, we ordered a sectional with additional pieces on May 23rd 2015 at the Waco Sofa Mart. Fast forward many phone calls, face to face check-ins from us to the store. Excuse after excuse, promise after promise was made, "it's almost here!" Fed up, called the 800 to make complaint, they said if... Read more

Was this review helpful? 0 0

Purchased sectional and TV console in early May. We were told that the furniture could be as much as 45 days out. Made a conscious decision to make the purchase. Three weeks beyond the 45 days and we still don't have our furniture. Called last week and was told one piece should be in town last Friday and the other was expected this Tuesday but that they couldn't pre-schedule delivery to our... Read more

Was this review helpful? 1 0

I bought a leather furniture set and tried to use their interest free credit promotion. Both my husband and I were denied!!! MY credit score is 757 my husbands over 800 there is no way we should have been denied financing for $1900 . We ended up paying cash because I really wanted the furniture . I believe it to be a scam so the sales person can get their commission up front . I haven't had it... Read more

Was this review helpful? 0 3

The people that work there are rude and hateful. We have spent alot of money there you would think we would get treated better. I will never go back. Read more

Was this review helpful? 2 0

They are rude, unhelpful, overall a bad place to shop. Read more

Was this review helpful? 1 0
Did not find what you were looking for?
You are reading about Furniture Row.
Filing a new complaint about