Furniture Row Complaints and Reviews

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Furniture Row
Main address: 13333 E 37th Ave 80239- 3506 Denver CO
303-454-1511, 303-574-8597, 303-574-8597, , http://www.furniturerow.com/contactUs/
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  • Dec 02, 2013
  • Furniture and Decor
  • Furniture
  • 2
  • 141
Furniture Row - Very poor warranty service and customer service
1 of 10

Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides.... Read more

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  • Nov 05, 2013
  • Furniture and Decor
  • Service Quality
  • 3
  • 291

We had been in the store previously looking at dining tables and when we returned a month later salesman remembered us which made us feel they cared. That all stopped once our money was taken. We purchased the Montibello dinette and 6 chairs on 9/11/13 it was delivered a couple days later on 10/6. I was using a dusting cloth and it snagged on a piece of the table I inspected and discovered 6... Read more

Was this review helpful? 1 8

  • Nov 05, 2013
  • Furniture and Decor
  • Mattress Set
  • 2
  • 169

I thought I had a long warranty on my Madison plush mattress set I bought in March 2013. When I just spoke to a so called customer person he said, "We don't guarantee comfort and that after 30 day there is nothing we can do". So it sucks to be me because I have an $800 mattress set and I am stuck with discomfort. Of course until I can. Break it in. That'll only take a few years. Yes, I have... Read more

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  • Oct 24, 2013
  • Furniture and Decor
  • Spokane, Washington
  • Electric Fireplace
  • 4
  • 155

I purchased the Electric Fireplace/ TV Mantel in 2011. The Electric fireplace is only used seasonal and did not get constant use in the winter. It is made in China and Furniture Row does not back up their product and cannot repair nor give any suggestions on where to have it repaired. I now have a TV mantel w/an empty box/ fireplace insert where the fake/ electric fireplace belongs. I informed... Read more

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  • Sep 25, 2013
  • Furniture and Decor
  • Erie, Pennsylvania
  • Bad Customer Service
  • 3
  • 149

DRESSER IS BROKEN. I CALLED SERVERAL TIMES AND THEY ARE NOT ANSWERING BUT WHEN I USED MY DAUGHTERS PHONE, THEY ANSWERED RIGHT AWAY. ONCE THEY SOLD A FURNITURE, THEY DONT CARE ABOUT COSTUMER SERVICE. VERY FRIENDLY WHEN YOU SHOP BUT INDIFFERENT AFTER YOUR PURCHASE. RUDE EMPLOYEES AND MANAGERS. THEY PROMISED TO DELIVER MY FURNITURE 2:30 -5:30. AFTER GETTING HOLD OF THEM, AND THEY WANT ME TO WAIT... Read more

Was this review helpful? 1 4

  • Sep 08, 2013
  • Furniture and Decor
  • Ormond Beach, Florida
  • Defective Furniture
  • 1
  • 156

I am upset with the quality of furniture deliver to me three times from Furniture Row. On March 3, 2013 I purchased a bedroom, set in the amount of 1553.82 (Pacific Heights) and a Great White warranty package. My set was delivered for the first time and upon delivery my dresser was busted underneath and the head board had dents in. My dresser was replaced with another shortly afterwards. But then... Read more

Was this review helpful? 0 7

  • Sep 03, 2013
  • Shopping
  • Highlands Ranch, Colorado
  • Unprofessional Service
  • 1
  • 136

We ordered a complete bedroom set and study at the tune of about $5K on June 18. Our salesperson informed us that the bed and nightstands were backordered but promised we would have our stuff by mid July at the latest, so we gave the thumbs up. Our first shipment was part of the bedroom stuff not on backorder and our desk and bookshelf. The bookshelf was broken. When we called Furniture Row... Read more

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  • Aug 30, 2013
  • Advertisements and Cons
  • San Antonio, Texas
  • Warranty
  • 1
  • 218

My husband , who stepped on an ied in Afghan in 2012, moved to Texas last year after his accident. Furniture Row had a promotion for credit on furniture and we needed a dining set and bedroom furniture for our oldest child. We bought the five year extended warranty and were told it covered any and all damage for the next five years. I asked so no matter what we can come back and replace it if... Read more

Was this review helpful? 3 0

  • Aug 24, 2013
  • Furniture and Decor
  • El Paso, Texas
  • Bed Room Set
  • 1
  • 114

I bought a bed room set from furniture row. After delivery I inspected the dresser and found a portion of the veneer had been improperly placed or to say missing. It look like the veneer did not fit the area and was split, and then covered with some kind of substance to fill in the gap. It is not visibly noticeable, but it is distracting. A night stand that goes with the set also has a problem.... Read more

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  • Aug 23, 2013
  • Furniture and Decor
  • Euless, Texas
  • Leather Sofa
  • 3
  • 178

I ordered a white leather sofa mid June, the associate told me they would have it in 2 to 3 weeks. So I waited 3 weeks and got nothing. Called them and said they made a mistake and my sofa would arrive at the end of August. Well that fell through as well and they told me now it would be the end of September before I get my sofa. Well I complained and I got free shipping and upgrade to the power... Read more

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