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2.7 Based on 46 reviews
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  • Customers like
    • Previous experience 3
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  • Customers don't like
    • Poor service 5
    • Lack of customer service 3
    • Poor customer service 3

I am a big furniture row shopper. The majority of my household furniture is from there including accessories and several mattresses. The customer service is always exceptional and warranties are awesome! I enjoy going in and looking even when I am not in the market for anything in particular. I had not been in the store since we purchased our sectional a couple of years ago. This past Tuesday I went. Sofa Mart looks like it is going out of... Read more

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Per their sugestion, we paid for insurance coverage for our furniture. This insurance has poor customer service and Furniture Row has done nothing about changing or providing the customer with an insurance that helps, or at least replies to the customer and NOT just ignores all the calls and customer concerns and issues. Not happy with WHITEBOTTLING insurance company for furniture row, and Funiture Row sucks for offering this lazy a** company... Read more

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Just having a bad experience about our rewards dollars waiting to buy coffee table and end tables so I can used that toward that been over a month since we bought the $3000 matteress and still have not heard anything it was told to us it only takes a couple of weeks to three so was the reward dollars just a gimmet Read more

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Long story short, it was never explained to me by the salesman that Furniture Row's financing was just an awful Furniture Row-only credit card serviced by Capital One. I thought it was an in-house line of credit through Furniture Row. Had the salesman bothered to explain that to me, I would not have financed with them. I would have applied for a credit card I could use anywhere. I was cleared for $1200 and my purchase was about $1100 total. This... Read more

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Buyer beware as we have had this couch for 2 years and the leather is ripping in random spots on both sections. Not small tears either as some of leather peals are the size of a dollar bill. Now, I know what you are thinking that “they” probably used and abused the couch in those years; however, it is just my wife and I who sit on it after work in a household with no children or pets. We did not think after a few years we would be back in the... Read more

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Resolved

We bought a four piece set from Furniture row on Nov 11 2015. We were told it would be the last week of Nov or first week of December. We didn't get it until 12/15. We sat on the floor for a week waiting on it!!! Then we get it and the chair is broken! The whole frame and it was completely obvious but they just left it! I call and they offer to send a new one... ok... so day 17 of having this furniture and we realize ALL of the arm rest on the... Read more

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Not only did the furniture we ordered (and paid for in full) show up months after the 2 week timeline we were given, but the wood was cracked in multiple places. The desk in particular had a large crack down the front and a crack in the wood that connected two drawers. I will never purchase anything from Furniture Row again--no matter how cute it looks. Read more

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We purchased appx 4,500 in sofas and beds. Had a problem with a section of my sofa. This was replaced promptly and no charge for delivery. Now problem with a bed, called in and they ordered a replacement. But the manager Chris wants $85 to deliver and pick up the damaged bed..... That is terrible customer service!!! This is the Bedroom Expressions in Draper Utah. I will now have to arrange for a truck myself to make the exchange. This company... Read more

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I have had issues ongoing with these people for four months now. The FIRST time I had furniture delivered, one of my bookcases was damaged (they tried to hide the damaged area and I didn't see it until they left). They didn't even put the trim on the bookcases and I had to make them cut the boxes out from under them. To this day, the trim is not on them...I am not physically able to do it by myself. But the bookcases were the very least of... Read more

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We paid $400 for a chair on August 1st. By October 10th, it was falling apart. When I called the store to ask for a refund they said that they don't give refunds or exchanges on floor items. They also said, "What do you expect at that price point?" like I'd bought a ten dollar lawn chair from the Dollar Store. I said, "You don't expect a $400 chair to last more than a month?", and the salesman said, "Not that brand. We carry low end products... Read more

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