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2.8 Based on 52 reviews
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  • Customers like
    • Previous experience 3
    • Previous experience - years ago 2
    • Tv ad 1
  • Customers don't like
    • Poor service 5
    • Lack of customer service 3
    • Poor customer service 3

I've had my furniture for 4 days and already have issues with it. It was delivered with scrapes in the leather on the back. And the reclining mechanism is already having issues...I called and got NO CALL BACK! This is utterly ridiculous. There's no excuse for $2800 worth of furniture to be broken or have any flaws after 4 YEARS, let alone 4 days! To say, I'm irate is an understatement. Come back and get your furniture and I'll go somewhere else... Read more

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I purchased a bed and mattress from the company. The bed came damaged... I bought March 1st (today is March 28) and that morning someone ran a red light and hit my car, I was unable to attend to the bed situation at that time, the guys setting up the bed told me that I could return as well. I was told at purchase I had 4 months to change my mind and when I called today I was told "oh well, we don't do returns once you buy it there is no return"... Read more

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Been waiting OVER A month for a couch they claimed would be here in 2 weeks. Went into the store today to get my money back because im sick of waiting for my couch. they told me it would be on the truck tomorrow. (100% that it would be here tomorrow) well just got another phone call saying it wont. im done with this store, will tell as many people as i can not to do business with these jokes. Read more

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We have purchased over 10,000 in furniture and have always had good luck with customer service and their products. NOT THIS TIME! We purchased a sectional in 2014 and paid over $2000 for it, included their warranty because we have 2 younger children. Well I noticed about a month ago when cleaned the couch a damaged area on the Sofia, it was the corner wedge and near the bottom of the couch where your legs would rest, not a warn area. It looked... Read more

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U have furnished my entire home from furniture row. I will never recommed or buy from them again due to they do not honor warrenties Read more

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We recently bought a headboard from this "company" with the assurance that it would work on our adjustable base frame, which is new from Denver Mattress (the affiliate next door). We are now into a full week of dealing with what they consider their customer service because the headboard will not fit!! We are on our second headboard, both of them being floor models, even though we bought a new one outright. We just talked to the manager of this... Read more

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We ordered TV stand, bedroom set, kitchen table, couch, mattress and recliners from Furniture Row. We spent close to $10,000 on our furniture. When we ordered the furniture at the store, we had a very positive experience. We ordered about a month in advance and had a delivery date a month out. When they delivered, they forgot our mattress and 'forgot' to tell us that our TV stand was out of stock. THEN our kitchen table was broken and our... Read more

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Furniture Row- purchased joshua tan sofa. Within 2 months from purchase threads came out. Then springs came up in all 3 sections. Purchased extended warranty. Got run around from furniture row & extended warranty company- denied our claim saying it only covers spill damage. Furniture Row sold me on full replacement warranty- they are selling a bogus/fraud warranty to public- dont buy! We have been been in contact with warranty company for 3... Read more

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The manger at the davenport iowa store hung up on me rude Read more

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I am a big furniture row shopper. The majority of my household furniture is from there including accessories and several mattresses. The customer service is always exceptional and warranties are awesome! I enjoy going in and looking even when I am not in the market for anything in particular. I had not been in the store since we purchased our sectional a couple of years ago. This past Tuesday I went. Sofa Mart looks like it is going out of... Read more

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