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2.8 Based on 63 reviews
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  • Customers like
    • Previous experience 4
    • Great salesman 2
    • Previous experience - years ago 2
  • Customers don't like
    • Poor service 6
    • Not standing behind product 3
    • Poor customer service 3

So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather couch for 4 years until it's started to peel and this piece of garbage costed us $2500 ! Read more

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I have purchased several pieces of furniture from Furniture Row. Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local store manager he told me I would have to call Great White Bottling company for them to handle it. Furniture Row would not help. Once I contacted the extended warranty people, they... Read more

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My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things that he didn't even acknowledge that we were there until we said hi to him after being there for about 15 minutes. Then he only said hi and went right back to filing things. Didn't... Read more

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The warranty offered by furniture row is down right horrible. I was told when purchasing it that I'd have the option to swap out or if the furniture was discontinued i get 100 percent instore credit on my next purchase as long as its in the warranty time frame. Thats isnt the case whenever I called they said that is untrue. Explain why I am told one thing then your unable to honor it? Read more

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Will never shop at furniture row again
1 of 5

My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having pilling all over the cushions and the fibers inside cushions are starting to stick out. Not to mention the couch was falling apart all together. The side panel cover is falling off. All... Read more

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I am so disappointed, we bought a couch from them 3years ago. Spend are springs through the seats. What a bunch of ***, won't buy from them again. Read more

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bought a Vero Beach Sofa and matching chair from furniture row in dec. 2015 (I also bought a nice queen bed frame and 2 bedside tables at a different time and am very happy with them). But within 7 months it was clear that the sofa was defective. The foam/padding in the "seat" part of the sofa was compacting, getting thinner and not comfortable. I live alone and am 6 ft, 200lbs. I contacted FR (by phone) around 27aug2016. A guy came to my my... Read more

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I purchased some furniture from Furniture Row with warranty repair. Over 6 months ago I called the furniture store located in Davenport, IA to get some assistance on warranty work. At first they said that they don’t have a maintenance guy and would call me as soon as they hire a technician. Well 30 days later, I followed up with another phone call and I was told that the manager would call me the next day to discuss my issue. No one called! 45... Read more

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I find it absolutely ridiculous that it I have a FR credit card, that I still have to pay taxes out of pocket!!! Read more

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I honestly think it's horrible when you write an honest review and they want you to rewrite it and sugarcoat it. my furniture sat in their store for 2 weeks before I was even notified. I had to keep calling the store. I was told that would get an extra 3% {WOW] back and possibly free gift. Then they told me that they don't give free gifts when I saw it in their add. I also paid 200.00 for shipping. my sectional was on sale for 2699.00. I WILL... Read more

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