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3.0 Based on 69 reviews
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  • Customers like
    • Previous experience 4
    • Great salesman 2
    • Previous experience - years ago 2
  • Customers don't like
    • Poor service 6
    • Being lied to repeatedly 4
    • Poor customer service 4
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They kept a chair out on floor then delivered it broken. Dropped leather couch in snow and laughed. The employees where very unprofessional. And to top it off the delivery truck backed into our gate and they refuse to fix it! Read more

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I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer retention. Spend your money somewhere that truly earns it. It was purchased at the Sherman, Texas location. Which is a fairly small community, I am so frustrated I may have to stand on... Read more

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My husband and I stopped by 3 different times and NO ONE bothered to help us any of the times we were there. There were many people in there and the "workers " just sat there on the computer. Evidently they are not worried about getting paid or their Customers . We will take our business somewhere else. Read more

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This business is horrible I orderd some things from furniture row (in Colorado Springs) and when they arrived it was in a budget truck and were not furniture row employees their shirts said DONAN DELIVERY they were terrible banged up my wall damaged my furniture and would not take it back saying they have to leave it until another piece is ready I don't want this damaged stuff and to top it all off the two guys reeked of alcohol and *** very... Read more

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Just as the other reviews this supposedly 100% leather sectional self destructed the under panels were bonded leather thin as onion skin.It looked great in the showroom but after 6 months the dark brown turned light brown after 1 year it went to yellow.The quality is so poor I cant beleive I purchased this POS. The store said there was no warranty on the finish of the leather.The recliner armrest collapsed which was repaired by the store but the... Read more

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My husband and I have purchased multiple items from furniture row. The products themselves are fine but their delivery and customer service is terrible. When we purchases our living room furniture we were told the side table was on back order. They said it would be in in a few weeks but it ended up taking two months. Once it was in the store they could not deliver it to us for another 2 weeks and on top of that the delivery times they offered... Read more

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So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather couch for 4 years until it's started to peel and this piece of garbage costed us $2500 ! Read more

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I have purchased several pieces of furniture from Furniture Row. Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local store manager he told me I would have to call Great White Bottling company for them to handle it. Furniture Row would not help. Once I contacted the extended warranty people, they... Read more

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My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things that he didn't even acknowledge that we were there until we said hi to him after being there for about 15 minutes. Then he only said hi and went right back to filing things. Didn't... Read more

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The warranty offered by furniture row is down right horrible. I was told when purchasing it that I'd have the option to swap out or if the furniture was discontinued i get 100 percent instore credit on my next purchase as long as its in the warranty time frame. Thats isnt the case whenever I called they said that is untrue. Explain why I am told one thing then your unable to honor it? Read more

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