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My 4-6 weeks delivery time frame is turning into ?? weeks. Nobody saw it necessary to contact me. My complaint was addressed with the info that the salesperson was wrong regarding the delivery time. Perhaps some retraining is in order? Perhaps a change in management is...
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#1080161
Very bad experience regarding delivery. We were told they will deliver on a particular day only after we followed up. We were told we will get a call to do this at a time of our choice - nothing - no phone calls and a day before we get automated response that delivery...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

1.0
Gray, Tennessee
#1071426
What a wasted trip to Tulsa. We found the exact same thing at Mathis Brothers and saved $636.00. The St. Louis 2-pc home theater wall 84" with Console was $1,799.00 at Furniture Row, and the exact same thing was $1,283.95 at Mathis Brothers. We also bought the matching...
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Anonymous
People are dumb

I didn't realize all stores got together and starting charging the same price for everything that looked the same? Haha wow. 1.thats why people shop around and 2. That's why ...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

#1057177

Furniture Row - Never Again

Furniture Row
#1054477
2.1
Worst experience ever. They delivered the wrong mattress and put a huge hole in my wall. Took them 6 days to deliver the right one. And showed up 3 hours early. Still have the hole in the wall. The most unprofessional Staff from the salesman to the management and delivery people.
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Sofa Mart Sofa Review

Furniture Row
#919547
4.2
Barracuda bonded leather sofa peeling after 4 years. Product discontinued & I can't find replacement pillows.
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Furniture Review

Furniture Row
#680253
1.0
I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
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Dining Room Table Review

Furniture Row
#640187
We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly.
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I ordered and paid cash for a Bridgeport Island in Black and 2 weeks later got notice that they were delivering a white one. When I first paid I was told it would only take a week, then after a week I called and was told it would take 2 weeks. When I wasn't called...
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Anonymous
People dumb

Wow I can't believe those human beings processing your order would ever make a mistake, how dare they! And since you paid CASH you should of gotten the extra super good servi...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

1.0
I didn't like
  • Ordering wrong color
  • Excuses and promises
#1048190
Do not pay for the Furniture Row warranty. It's a scam and they know it. I was told the warranty would cover the furniture I purchased if it became damaged. I bought an entire bedroom set, dining set, and 2 children's bedroom sets. When I attempted to use the warranty...
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Anonymous
Anonymous

could you have possibly left out HOW furniture got damaged? does warranty's limitation kick in for certain situations

Anonymous
People dumb

I can't believe those online reviews only talked about bad things happening?!?!? Things written on the internet are usually so positive and when people buy stuff and it works ...

1.0
#1046615
although i have been helped by brad in Denver 2 years ago we bought the cloud sofas and after a 2 months the color started so come off the replaced a recliner and the 2 months ago the color started to come off the replacement and the other recliner then the motor broke...
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Anonymous
DumbPeople

Yeah I'd never buy from a place that replaces or fixes everything that goes wrong in the stuff I got from them. Furniture should never ever show wear and should never wear out...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We're sorry to hear that and understand why you're fru...

Product
#1035785
Not worth it. We bought a "Leather sofa" which was so beautiful but had it returned twice in 2 weeks due to issues with craftsmanship. We bought a bedframe, which the boards are not even. Last but not least, we also bought a lovely kitchen table, & after 2 years of...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Furniture Row. We completely understand why you'd be frustrated, and we'd li...

1.9
Product
#1034504
Bought a full living room set and was told tables were on back order. As per my purchase agreement I was promised tables would be put together for me and ready for me to pick up by the first week of March. Well it's now March 10th and tables are still not put together...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

3.0
I didn't like
  • Lie about status
#1019316
I purchased my items from the St. George, UT store and am having them delivered out of the Draper, UT store. I have not stepped foot into the Draper store, but the incompetency I've had to deal with over the phone is just ridiculous. I've called them three times and...
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Anonymous
Utah dumb

I can't believe the stuff took an extra 2 weeks from the time they wrote on your receipt initially. What was the word right before the number of weeks it would take? Oh that's...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We see that we have already been in contact with you t...

1.8
I liked
  • That the st george store actually tried to help
I didn't like
  • Awful customer service
  • No one contacted me
  • Being lied to
#1017642
I bought a couch and love seat from furn row in college station tx.the couch headrest started getting air pockets in the fabric and started ripping .now i have a huge hole in the fabric.the other side of the couch a spring has broken and you can feel it when you sit...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.8
Product
#1008557