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I ordered and paid cash for a Bridgeport Island in Black and 2 weeks later got notice that they were delivering a white one. When I first paid I was told it would only take a week, then after a week I called and was told it would take 2 weeks. When I wasn't called...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

Anonymous
Donna Buss

Your Furniture Row telephone numbers you publish For customer service are not correct.

1.0
I didn't like
  • Excuses and promises
  • Ordering wrong color
#1048190
Do not pay for the Furniture Row warranty. It's a scam and they know it. I was told the warranty would cover the furniture I purchased if it became damaged. I bought an entire bedroom set, dining set, and 2 children's bedroom sets. When I attempted to use the warranty...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak ...

1.0
#1046615
although i have been helped by brad in Denver 2 years ago we bought the cloud sofas and after a 2 months the color started so come off the replaced a recliner and the 2 months ago the color started to come off the replacement and the other recliner then the motor broke...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We're sorry to hear that and understand why you're fru...

Product
#1035785

Sofa Mart Sofa Review

Furniture Row
#919547
4.2
Barracuda bonded leather sofa peeling after 4 years. Product discontinued & I can't find replacement pillows.
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Furniture Review

Furniture Row
#680253
1.0
I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
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Dining Room Table Review

Furniture Row
#640187
We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly.
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Side Table Review

Furniture Row
#630027
1.5
About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm).
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Not worth it. We bought a "Leather sofa" which was so beautiful but had it returned twice in 2 weeks due to issues with craftsmanship. We bought a bedframe, which the boards are not even. Last but not least, we also bought a lovely kitchen table, & after 2 years of...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Furniture Row. We completely understand why you'd be frustrated, and we'd li...

1.9
Product
#1034504
Bought a full living room set and was told tables were on back order. As per my purchase agreement I was promised tables would be put together for me and ready for me to pick up by the first week of March. Well it's now March 10th and tables are still not put together...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

3.0
I didn't like
  • Lie about status
#1019316
I purchased my items from the St. George, UT store and am having them delivered out of the Draper, UT store. I have not stepped foot into the Draper store, but the incompetency I've had to deal with over the phone is just ridiculous. I've called them three times and...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We see that we have already been in contact with you t...

1.8
I liked
  • That the st george store actually tried to help
I didn't like
  • No one contacted me
  • Being lied to
  • Awful customer service
#1017642
I bought a couch and love seat from furn row in college station tx.the couch headrest started getting air pockets in the fabric and started ripping .now i have a huge hole in the fabric.the other side of the couch a spring has broken and you can feel it when you sit...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.8
Product
#1008557
Rude indifferent - rolled their eyes was clearly miffed that asked a question i was such a fan of barney because of #78 never go back and will spread the word!!!!!!!!!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We are sorry to hear that, and we'd like to speak with...

#1006311
We made the mistake of purchasing a living room set from Sofa Mart to replace the garbage they sold us previously (which replaced another piece of trash set that we had to return because it was so bad). After about 6 months or so of ownership the sides of both the sofa...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

Miss Betsy
Miss Betsy

Take that store to Small Claims Court !

1.6
Product
#999154
They kept a chair out on floor then delivered it broken. Dropped leather couch in snow and laughed. The employees where very unprofessional. And to top it off the delivery truck backed into our gate and they refuse to fix it!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. It looks like we have already reached out to you requesting your contac...

1.5
#990435