filters
State:
Show
City:
Show
Product:
Show
Purchased a living room set in the summer of 2017. We took delivery of the furniture in September, as it took a few months to receive. That was lnt the issue, because the sales person told us it would take a few months to get. Sales was very helpful and worked well...
Read more
Company wrote 1 public responses to the review from Mar 11.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're upset, and we'd like to speak with ...

1.5
#1208167
I ordered 10 arrowback chairs. When they arrived they were poorly made. The stain was bad, full of splinters, and wobbly. I returned half and they sent some back in poor condition. I ordered in February and now approaching Thanksgiving. The girl in Albuquerque who...
Read more
Company wrote 1 public responses to the review from Mar 21.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your chairs and the service you received, a...

1.0
Product
#1215728
I’ve had my couches almost 2 years. I take very good care of my things. But as we all know, after a couple years of use couches can start looking a little dingy. I had no severe stains anywhere, no animal stains, but I did want to take advantage of the 5 year plan I...
Read more
Company wrote 1 public responses to the review from Dec 19, 2017.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that and we understand why you're upset. If you could ...

3.0
#1151546
The other night, Saturday night, 1/27, in the new Showroom (my first time) a male employee (maybe in his 50's, bald) started yelling at a fellow woman employee. I was absolutely horrified that this employee was so loud and out of control. If this is how Furniture Row...
Read more
Company wrote 1 public responses to the review from Jan 31.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why this made you upset, and we'd like to speak with y...

Anonymous
AngryEmployee

F Furniture Row bunch of *** {{redacted}}.

3.0
#1180464
Show

Furniture Row - Our reclinable bed sags to the right side after only one a y

Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
We bought the bed because I have medical problems and need my head raised. !y husband needs his feet up. The matress also sloap to the right and I (weighing in at 130 lbs).
Company wrote 0 private or public responses to the review from Dec 04, 2017.
3.0
Details
Diversity of Products or Services
Price Affordability
Reliability
Staff
Style and Design
Value for money
#1141642
I actually have reasonable credit, around the low 700 range, I just got a whole new bedroom set and was approved for $3000. I did have a discussion about commission with my sales person because I work for a company where I do work on commission... they don’t!! He...
Read more
Company wrote 0 private and 1 public responses to the review from Dec 07, 2017.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you very much for taking the time to leave your review. Even though we do have staff that works on commission, we let the customer take the lead and our main goal...

3.7
#1143613
My Husband and myself have spent a lot of money at your store located in Johnson City Tennessee and we will never return there to shop again.....Not just that but I will make sure that people in our home town of Kingsport, Tennessee will get word of mouth about how Bad...
Read more
Company wrote 0 private and 1 public responses to the review from Dec 12, 2017.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We see that you've already posted on another website platform as well, and we h...

I purchased a Madison chest of drawers on December 26, 2017 and was told it would be delivered in 7 to 10 days. The salesman sais he would call with and ETA when he knew it was coming. I heard nothing, so on day 11 I called them. My salesman wasn't working so they said...
Read more
Company wrote 1 public responses to the review from Jan 07.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about the customer service you received, and we'd...

1.9
#1164301
I purchased a large table and chairs set at Furniture Row and was told they were in stock and would be delivered mid-December. I planned to have all the family sit togetherat one table so we could enjoy one another's company. Now they tell me that the set will NOT be...
Read more
Company wrote 1 public responses to the review from Dec 17, 2017.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We're sorry to hear that your order is delayed and we understand why yo...

#1150283
I bought a leather couch and loveseat. The salesperson, Kathy, was great. She gave the extra sales price that would not be effective until next week. We did not get interest free credit, paid in full at the time of sales. Have not received the furniture yet. The...
Read more
Company wrote 0 public responses to the review from Feb 02.