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Furniture Row - Lied to by customer service people
So we bought a bed and paid 1600 for matress set. We were persuaded to buy the bed at a discount of 1600 for a floor model. Have had the bed for 90 days as they honor the 90 day comfort guarantee. Its 90 days now and the bed is so broke down. I went back to the store...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you very much for taking the opportunity to provide us with some feedback on your recent experience. We're sorry to hear that and we'd like to speak with you furt...

1.5
#1122465
I requested a payment be made on my due date. As of the due date my payment has not posted. After a phone call to the credit card company I was told some non sense fro a Supervisor by the name of Chandra ID # MZV 599 that my payment would post in a day o two and a late...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're upset, and we'd like to speak with ...

1.0
#1109387
My 4-6 weeks delivery time frame is turning into ?? weeks. Nobody saw it necessary to contact me. My complaint was addressed with the info that the salesperson was wrong regarding the delivery time. Perhaps some retraining is in order? Perhaps a change in management is...
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Anonymous
E Ita Auringer

Follow-up: The delivery - once it occurred - was handled in a professional and courteous manner. The furniture is in perfect condition and was placed in the prepared area. The...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak ...

I liked
  • Selection
I didn't like
  • Excuses and promises
#1080161
Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
1/3

Furniture Row - Our reclinable bed sags to the right side after only one a y

Furniture Row
#1141642
3.0
Details
We bought the bed because I have medical problems and need my head raised. !y husband needs his feet up. The matress also sloap to the right and I (weighing in at 130 lbs).
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Diversity of Products or Services
Price Affordability
Reliability
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Style and Design
Value for money

Furniture Row - No commision at FR

Furniture Row
#1143613
3.7
Details
I actually have reasonable credit, around the low 700 range, I just got a whole new bedroom set and was approved for $3000. I did have a discussion about commission with my sales person because I work for a company where I do work on commission... they don’t!! He wasn’t pushy at all! In fact, I walked around for about a half hour before I actually even found someone to help me in another department. If they worked on commission, trust me, they...
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Diversity of Products or Services
Price Affordability
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Furniture Row - Original experience was so so

Furniture Row
#1122822
1.9
Details
Bought a power loveseat in August that was up on a shelf and was missing a motor on one side. They kept it to install the other motor. Two weeks later brought it home only had for two months and power on one side isn’t working. Claim no warranty as it was a floor model. It was sitting on a shelf!!!! So dissatisfied and disappointed.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
Value for money
Warranty
Website

Furniture Row - Terry Randel

Furniture Row
#1119027
My wife and I purchased a soga and love seat from yhe Furniture Row store at 8405 Madison Blvd. In Madison, Alabama. We had a few minor issues that Terry Randel handled very efficirntly and professionally. We would recommend Furniture Row in a heartbeat.
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I have purchased a couch and if I could cancel the order I would. When we purchased this back in the June we were told over the phone 5-8 weeks. When the Paid invoice came it said 10-12. I have called 4 different time and have been told 4 different answers. I have...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to write a review of your experience. We apologize to hear this and would like to look into this for you. Could you please visit ou...

1.8
I didn't like
  • I use to like them but now not so much
#1087439
I actually have reasonable credit, around the low 700 range, I just got a whole new bedroom set and was approved for $3000. I did have a discussion about commission with my sales person because I work for a company where I do work on commission... they don’t!! He...
Read more
FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you very much for taking the time to leave your review. Even though we do have staff that works on commission, we let the customer take the lead and our main goal...

3.7
#1143613
Purchase over 3100.00 dollars of furniture and a futon was not able to be deliver because it was out of stock. I then called my salesperson Pip so they can deliver my futon and paid my deliver fee. It was not able to deliver for 10 days which I accepted. The problem is...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you very much for taking the opportunity to provide us with some feedback on your recent experience. We see that we've already been in contact with you through an...

#1103017
Very bad experience regarding delivery. We were told they will deliver on a particular day only after we followed up. We were told we will get a call to do this at a time of our choice - nothing - no phone calls and a day before we get automated response that delivery...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

1.0
Gray, Tennessee
#1071426
We purchased a hide a bed couch and matching recliner two years ago with a 5 year warranty. The arm broke on the couch so they had to take it in for repairs. So we had to do without a couch. Yesterday the handle that puts the foot rest up broke inside. Of course no one...
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Anonymous
Anonymous

We just went to the store and they are replacing both the couch and chair! Good going furniture row. I am now a happy customer again

Product
#1093791
My Husband and myself have spent a lot of money at your store located in Johnson City Tennessee and we will never return there to shop again.....Not just that but I will make sure that people in our home town of Kingsport, Tennessee will get word of mouth about how Bad...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We see that you've already posted on another website platform as well, and we h...

#1146829

Contact Furniture Row

Mailing Address:
Furniture Row
13333 E 37th Ave
Denver, CO 80239- 3506
Phone:
(303) 454-1511
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Furniture Row Products and Services

What a wasted trip to Tulsa. We found the exact same thing at Mathis Brothers and saved $636.00. The St. Louis 2-pc home theater wall 84" with Console was $1,799.00 at Furniture Row, and the exact same thing was $1,283.95 at Mathis Brothers. We also bought the matching...
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Anonymous
People are dumb

I didn't realize all stores got together and starting charging the same price for everything that looked the same? Haha wow. 1.thats why people shop around and 2. That's why ...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

#1057177