So we bought a bed and paid 1600 for matress set. We were persuaded to buy the bed at a discount of 1600 for a floor model. Have had the bed for 90 days as they honor the 90 day comfort guarantee. Its 90 days now and the bed is so broke down. I went back to the store...Read more
I requested a payment be made on my due date. As of the due date my payment has not posted. After a phone call to the credit card company I was told some non sense fro a Supervisor by the name of Chandra ID # MZV 599 that my payment would post in a day o two and a late...Read more
My 4-6 weeks delivery time frame is turning into ?? weeks. Nobody saw it necessary to contact me. My complaint was addressed with the info that the salesperson was wrong regarding the delivery time. Perhaps some retraining is in order? Perhaps a change in management is...Read more
I didn't like
- Excuses and promises
Furniture Row - Our reclinable bed sags to the right side after only one a y
We bought the bed because I have medical problems and need my head raised. !y husband needs his feet up. The matress also sloap to the right and I (weighing in at 130 lbs).
Furniture Row - No commision at FR
I actually have reasonable credit, around the low 700 range, I just got a whole new bedroom set and was approved for $3000. I did have a discussion about commission with my sales person because I work for a company where I do work on commission... they don’t!! He wasn’t pushy at all! In fact, I walked around for about a half hour before I actually even found someone to help me in another department. If they worked on commission, trust me, they...
Furniture Row - Original experience was so so
Bought a power loveseat in August that was up on a shelf and was missing a motor on one side. They kept it to install the other motor. Two weeks later brought it home only had for two months and power on one side isn’t working. Claim no warranty as it was a floor model. It was sitting on a shelf!!!! So dissatisfied and disappointed.
Furniture Row - Terry Randel
My wife and I purchased a soga and love seat from yhe Furniture Row store at 8405 Madison Blvd. In Madison, Alabama. We had a few minor issues that Terry Randel handled very efficirntly and professionally. We would recommend Furniture Row in a heartbeat.
I have purchased a couch and if I could cancel the order I would. When we purchased this back in the June we were told over the phone 5-8 weeks. When the Paid invoice came it said 10-12. I have called 4 different time and have been told 4 different answers. I have...Read more
I didn't like
- I use to like them but now not so much
I actually have reasonable credit, around the low 700 range, I just got a whole new bedroom set and was approved for $3000. I did have a discussion about commission with my sales person because I work for a company where I do work on commission... they don’t!! He...Read more
Purchase over 3100.00 dollars of furniture and a futon was not able to be deliver because it was out of stock. I then called my salesperson Pip so they can deliver my futon and paid my deliver fee. It was not able to deliver for 10 days which I accepted. The problem is...Read more
Very bad experience regarding delivery. We were told they will deliver on a particular day only after we followed up. We were told we will get a call to do this at a time of our choice - nothing - no phone calls and a day before we get automated response that delivery...Read more
We purchased a hide a bed couch and matching recliner two years ago with a 5 year warranty. The arm broke on the couch so they had to take it in for repairs. So we had to do without a couch. Yesterday the handle that puts the foot rest up broke inside. Of course no one...Read more
My Husband and myself have spent a lot of money at your store located in Johnson City Tennessee and we will never return there to shop again.....Not just that but I will make sure that people in our home town of Kingsport, Tennessee will get word of mouth about how Bad...Read more
What a wasted trip to Tulsa. We found the exact same thing at Mathis Brothers and saved $636.00. The St. Louis 2-pc home theater wall 84" with Console was $1,799.00 at Furniture Row, and the exact same thing was $1,283.95 at Mathis Brothers. We also bought the matching...Read more
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