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Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.0
I didn't like
  • Poor service
  • Runaround when the sofa proved to be defective
#946946
I ordered and paid cash for a Bridgeport Island in Black and 2 weeks later got notice that they were delivering a white one. When I first paid I was told it would only take a week, then after a week I called and was told it would take 2 weeks. When I wasn't called...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

Anonymous
Donna Buss

Your Furniture Row telephone numbers you publish For customer service are not correct.

1.0
I didn't like
  • Ordering wrong color
  • Excuses and promises
#1048190
What a wasted trip to Tulsa. We found the exact same thing at Mathis Brothers and saved $636.00. The St. Louis 2-pc home theater wall 84" with Console was $1,799.00 at Furniture Row, and the exact same thing was $1,283.95 at Mathis Brothers. We also bought the matching...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

#1057177

Furniture Row - Never Again

Furniture Row
#1054477
2.1
Worst experience ever. They delivered the wrong mattress and put a huge hole in my wall. Took them 6 days to deliver the right one. And showed up 3 hours early. Still have the hole in the wall. The most unprofessional Staff from the salesman to the management and delivery people.
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Sofa Mart Sofa Review

Furniture Row
#919547
4.2
Barracuda bonded leather sofa peeling after 4 years. Product discontinued & I can't find replacement pillows.
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Furniture Review

Furniture Row
#680253
1.0
I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
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Dining Room Table Review

Furniture Row
#640187
We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly.
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I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer...
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Anonymous
You r dumbest person ever

Wow I really wish I had as much free time as you do. I'm glad I'm not as crazy as you are because there is nothing in this world that would make me stand at an intersection ha...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for the review. We're sorry to hear that but we see that we have been in contact with you via your reviews on other sites. We look forward to speaking with yo...

1.2
I didn't like
  • Being lied to repeatedly
  • Poor customer service
#988146
Do not pay for the Furniture Row warranty. It's a scam and they know it. I was told the warranty would cover the furniture I purchased if it became damaged. I bought an entire bedroom set, dining set, and 2 children's bedroom sets. When I attempted to use the warranty...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak ...

1.0
#1046615
although i have been helped by brad in Denver 2 years ago we bought the cloud sofas and after a 2 months the color started so come off the replaced a recliner and the 2 months ago the color started to come off the replacement and the other recliner then the motor broke...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We're sorry to hear that and understand why you're fru...

Product
#1035785
I purchased my items from the St. George, UT store and am having them delivered out of the Draper, UT store. I have not stepped foot into the Draper store, but the incompetency I've had to deal with over the phone is just ridiculous. I've called them three times and...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We see that we have already been in contact with you t...

1.8
I liked
  • That the st george store actually tried to help
I didn't like
  • Awful customer service
  • No one contacted me
  • Being lied to
#1017642
Not worth it. We bought a "Leather sofa" which was so beautiful but had it returned twice in 2 weeks due to issues with craftsmanship. We bought a bedframe, which the boards are not even. Last but not least, we also bought a lovely kitchen table, & after 2 years of...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Furniture Row. We completely understand why you'd be frustrated, and we'd li...

1.9
Product
#1034504
Bought a full living room set and was told tables were on back order. As per my purchase agreement I was promised tables would be put together for me and ready for me to pick up by the first week of March. Well it's now March 10th and tables are still not put together...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

3.0
I didn't like
  • Lie about status
#1019316
bought a Vero Beach Sofa and matching chair from furniture row in dec. 2015 (I also bought a nice queen bed frame and 2 bedside tables at a different time and am very happy with them). But within 7 months it was clear that the sofa was defective. The foam/padding in...
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Anonymous
Haha

Hahahaha I really enjoyed reading this. I'm just curious if you know of any car seats that are still perfect after getting sat on for 30 years? Cuz even cars that are 12-15 ye...

Anonymous
Anonymous

Just cause it cost $1,000 does not mean it should last 30 years! What is that, a penny a day to sit down for the next 10,000 + days. Seriously though if it is bunching up afte...

1.9
I didn't like
  • Runaround when the sofa proved to be defective
#936390