(7 of 269 reviews match)
I spent over $5,000 on a bedroom suite and it was given to me with many flaws as the pictures show. Customer service within the store is terrible every time and I have been there several times. When they delivered my furniture, the dresser had structural and water...Read more
Company wrote 0 private and 1 public responses to the review from Nov 22, 2014.
The exact same thing happened to me. I gave away a practically new nice fabric set I'd had a year, to purchase what I really wanted. My leather set was something that I thought was timeless and would get better with age. It was so beautiful, and I was so proud of...Read more
Company wrote 0 private and 1 public responses to the review from Jan 15, 2015.
I purchased the Ryan 4pc. sectional by the Jonathan Louis collection at Sofa Mart in Springdale, AR last summer. I immediately knew it was a huge mistake. Uncomfortable. Cushions do not wear evenly. Two extremely hard areas where sections connect. Can't even sit on...Read more
Company wrote 1 public responses to the review from Feb 19, 2015.
I didn't like
- Not standing behind product
- Lack of customer service
- Poor service
Just left the North Little Rock, AR Furniture Row store. Went to buy over $3000 worth of furniture which was advertised with a 50" HDTV from Best Buy. My price was quoted and they wrote up the order. I questioned the TV deal and the salesman (Steve) said, "oh, you...Read more
Company wrote 1 public responses to the review from Jul 09, 2013.
Almost 4 years ago I bought a dining room and the sales representative said that for $99 more I could get a "Protection Plan" in case either chairs or table damaged so I could go and get them exchanged for new ones with no questions. He gave me a box with some liquids...Read more
Company wrote 2 public responses to the review from Jul 11, 2013.
After negotiating and purchasing some dining room furniture with the snottiest and rudest manager that I've ever met, the store now says it cant deliver the day it promised and that they dont have all the furniture anyway. We were assured at purchase that all pieces...Read more
Company wrote 0 private or public responses to the review from Apr 06, 2012.
We purchased the very large 5-piece "Hawthorne" entertainment center. The final purchase price was approximately $3200--which included taxes, insurance, and delivery charges. The unit (from China) was (supposedly) unpacked from its protective covering at the store and...Read more
Company wrote 0 public responses to the review from Sep 10, 2010.
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