Resolved
1.0
Details
Product or Service Quality
3 comments

Update by user Apr 23, 2016

This was resolved shortly after my claim was made. Want to give a huge shout out to all that were involved in making this an easy fix. Glad to see customer service is priority number 1 at Furniture Row!!!!

Original review posted by user Jan 04, 2016

Buyer beware as we have had this couch for 2 years and the leather is ripping in random spots on both sections.Not small tears either as some of leather peals are the size of a dollar bill.

Now, I know what you are thinking that “they” probably used and abused the couch in those years; however, it is just my wife and I who sit on it after work in a household with no children or pets.

We did not think after a few years we would be back in the market looking for a new couch.Lastly, it is very comfortable, but do not make the same mistake as us and buy a couch that cannot withstand everyday use.

helst1jp wrote the review because of bad quality at Furniture Row and attached a photo. Reviewer claimed that he or she lost $900 and wants Furniture Row to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Furniture Row sofa mart barracuda ii sectional for you to read. This information may help you with your purchase decision.

Had an Experience with Furniture Row?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1092813

We bought leather sofa and having same issue.

Anonymous
to Anonymous #1094694

Hello,

We are sorry to hear that you are having a similar issue with your sofa.We would like to see if there is anything we are able to do for you.

If you wouldn't mind visiting our Customer Support Center at Furniturerow.zendesk.com to fill out a form with your information, the best way to reach you as well as the store location you purchased from we can have someone reach out to you to address your situation!

Thank you,

Shelby P.

Furniture Row Digital Community Coordinator

FurnitureRowCustomerServi
#1090640
Furniture Row Verified Representative

Hello,

Thank you for taking the time to post a review of the product you purchased from us.We are terribly sorry to see that it is not holding up.

If you could please visit our Customer Support Center at furniturerow.zendesk.com and fill out a form with your contact information as well as the store location you shopped at we can have someone reach out to you to address your issue!

Thank you,

Shelby P.

Furniture Row Digital Community Coordinator

You May Also Like

IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Furniture Row - Broken Floor Model Sectional Sold Furniture Row "We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to..." Read more Mypillow - Pillow Review Mypillow "...I despise "My Pillow" I cringe every time I hear this guy!I bought one of them for $50 and it is a piece of trash..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more