Furniture Row - Broken Floor Model Sectional Sold
We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to be told that a floor model was left. They offered to knock 50 dollars off because of it being a floor model. It was set to be delivered several days later.
It was finally delivered and at first we were pleased with the sectional until we noticed that one piece didnt feel quite right when sitting on it. Upon further evaluation, you could definately see that piece sagging to the floor compared to the others which sat a good 3 inches off the floor. We lifted that piece up and saw that the black fabric along the bottom was completely cut out and underneath the wood was shattered and cracking. Pretty amazing to us that they would knowingly sell a piece of broken furniture. When you sit on that piece it makes a loud cracking noise and is definately broken, quite upsetting that a company this size would knowingly deceive a customer to make 1500 dollars.
I will be going to the Denver store tomorrow to talk with a manager and hopefully get this resolved. Quite the frustrating experience to say the least after being so excited to get a new couch.
More Review Details
- Product or service
- Sectional Sofa
- Review category
- Furniture and Decor
You May Also Like
- "The manager Richard is a Liar. Spend the extra money and go with someone local who is honest in their dealings. We bought a dining set from Oak Express..."
- "Hello, We have bought thousands of dollars at your store on several occasions. We came out to your store a few weeks ago and bought a king..."
- "These people delivered (2) new leather couches 1-1/2 months late in July, 2008. Tore a hole in (1) couch when bringing in to the room. Since then, they have moved..."
- "My wife was rear ended on the I-270 about a month ago, and the person who hit her flat out said it was his fault. His insurance was Geico...."
- "L let's see where do I begin when I moved in I was moving out of a mold-infested apartment my husband found this place through a friend came and rushed..."
- "I was called by benjamin Franklin plumbing and they offered to do a water heater servicing and a full house plumbing inspection for 20.00,,, they were late to arrive and..."
- "I had to send a package overnight which contained Professional Cinema Camera Drives which she allowed me to take home so I could download the footage we shot that day...."
- "I sent in my LG G3 phone for repair in Sept. I received a status on 10/5 that if I want it repaired it would cost $72 which I agreed..."
- "I am posting this review for my Son who has had a Very Negative experience with Ziebart Poe Ave. (Vandalia, Ohio) & Ziebart Troy, Ohio. Avoid Ziebart &..."