Furniture Row - Broken Floor Model Sectional Sold
We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to be told that a floor model was left. They offered to knock 50 dollars off because of it being a floor model. It was set to be delivered several days later.
It was finally delivered and at first we were pleased with the sectional until we noticed that one piece didnt feel quite right when sitting on it. Upon further evaluation, you could definately see that piece sagging to the floor compared to the others which sat a good 3 inches off the floor. We lifted that piece up and saw that the black fabric along the bottom was completely cut out and underneath the wood was shattered and cracking. Pretty amazing to us that they would knowingly sell a piece of broken furniture. When you sit on that piece it makes a loud cracking noise and is definately broken, quite upsetting that a company this size would knowingly deceive a customer to make 1500 dollars.
I will be going to the Denver store tomorrow to talk with a manager and hopefully get this resolved. Quite the frustrating experience to say the least after being so excited to get a new couch.