State: Colorado City: Colorado Springs Clear all filters (4 of 269 reviews match)
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Lied to us repeatedly. Ruined my daughter's birthday. We bought a loft bed from them which they said was in stock. We had the delivery paired with a sofa and I called the day of the delivery to confirm everything was on schedule. They said it was. Then the called and...
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Company wrote 0 private and 1 public responses to the review from Mar 17.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you very much for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated. We've seen that you'v...

Purchased sectional and TV console in early May. We were told that the furniture could be as much as 45 days out. Made a conscious decision to make the purchase. Three weeks beyond the 45 days and we still don't have our furniture. Called last week and was told one...
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Company wrote 1 public responses to the review from Jul 29, 2015.
Anonymous
Anonymous

I swear we must have dealt with the same people! We ordered our sectional May 23rd and finally cancelled today... all they did want make excuses and promise after promise. Sad...

Anonymous
Anonymous

Pretty typical of this company. I've been with them for two years and the company is a joke. They lie and lie and lie just to make a sale and so they don't lose their commis...

I didn't like
  • Lie about status
  • Poor service
  • Lie about company policies
#673908
It has been four months and I still have not been delivered a proper product. Half a bed room set full of cracks and damaged pieces with no one from the center even attempting to correct the situation. I have to call and call to get an update on the next delivery in...
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Company wrote 0 private and 1 public responses to the review from Dec 04, 2014.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hi Heather,Thank you for taking the time to let us know about your current situation. We are very sorry to hear about your deliveries and we are sorry the regional has not ret...

1.5
#565324
My name is Gary; my purchase order number (as best I can tell - the print is partially in the black space) 306-I0139795. I purchased a matching sofa and chair from Sofa Mart in Colorado Springs Furniture Row on 3/05/11 paying $1344.64. I picked up the couch at the time...
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Company wrote 0 private or public responses to the review from Mar 22, 2011.
#228088