Do not pay for the Furniture Row warranty. It's a scam and they know it. I was told the warranty would cover the furniture I purchased if it became damaged. I bought an entire bedroom set, dining set, and 2 children's bedroom sets. When I attempted to use the warranty...Read more
although i have been helped by brad in Denver 2 years ago we bought the cloud sofas and after a 2 months the color started so come off the replaced a recliner and the 2 months ago the color started to come off the replacement and the other recliner then the motor broke...Read more
Not worth it. We bought a "Leather sofa" which was so beautiful but had it returned twice in 2 weeks due to issues with craftsmanship. We bought a bedframe, which the boards are not even. Last but not least, we also bought a lovely kitchen table, & after 2 years of...Read more
I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
Dining Room Table Review
We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly.
Side Table Review
About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm).
You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time.
Bought a full living room set and was told tables were on back order. As per my purchase agreement I was promised tables would be put together for me and ready for me to pick up by the first week of March. Well it's now March 10th and tables are still not put together...Read more
I didn't like
- Lie about status
I purchased my items from the St. George, UT store and am having them delivered out of the Draper, UT store. I have not stepped foot into the Draper store, but the incompetency I've had to deal with over the phone is just ridiculous. I've called them three times and...Read more
- That the st george store actually tried to help
I didn't like
- Being lied to
- Awful customer service
- No one contacted me
I bought a couch and love seat from furn row in college station tx.the couch headrest started getting air pockets in the fabric and started ripping .now i have a huge hole in the fabric.the other side of the couch a spring has broken and you can feel it when you sit...Read more
Rude indifferent - rolled their eyes was clearly miffed that asked a question i was such a fan of barney because of #78 never go back and will spread the word!!!!!!!!!Read more
We made the mistake of purchasing a living room set from Sofa Mart to replace the garbage they sold us previously (which replaced another piece of trash set that we had to return because it was so bad). After about 6 months or so of ownership the sides of both the sofa...Read more
They kept a chair out on floor then delivered it broken. Dropped leather couch in snow and laughed. The employees where very unprofessional. And to top it off the delivery truck backed into our gate and they refuse to fix it!Read more
Furniture Row - Disgusted
I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer...Read more
I didn't like
- Terrible customer service
- Being lied to repeatedly
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