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They kept a chair out on floor then delivered it broken. Dropped leather couch in snow and laughed. The employees where very unprofessional. And to top it off the delivery truck backed into our gate and they refuse to fix it!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. It looks like we have already reached out to you requesting your contac...

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1.5
Product
Delivery Service
#990435

Resolved

I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer...
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Anonymous
You r dumbest person ever

Wow I really wish I had as much free time as you do. I'm glad I'm not as crazy as you are because there is nothing in this world that would make me stand at an intersection ha...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for the review. We're sorry to hear that but we see that we have been in contact with you via your reviews on other sites. We look forward to speaking with yo...

Comment 2 comments
Helpful? Yes 1 No 0
1.2
Product
Delivery Service
I didn't like
  • Being lied to repeatedly
  • Poor customer service
#988146

My husband and I stopped by 3 different times and NO ONE bothered to help us any of the times we were there. There were many people in there and the "workers " just sat there on the computer. Evidently they are not worried about getting paid or their Customers . We...
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Anonymous
Anonymous

Oh let's get real, you likely came in with a *** poor attitude each time and shouted out an original "just looking" as anyone came within 10 feet of you.

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

Comment 2 comments
Helpful? Yes 0 No 0
1.0
Product
Furniture Row Customer Care
#982451

Side Table Review

Furniture Row
#630027
1.5
About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm).
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Bed Review

Furniture Row
#627052
3.4
You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time.
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Chair Review

Furniture Row
#602108
1.0
Bought table and chairs from them and the first week were falling apart! They replaced one chair which was cracked due to the person who assembles them. However all the chairs are falling aparr and look like garbage and nothing is being done! Not to mention waiting over an hour out back to pick up bunkbeds!!!! Unexceptable service as well as garbage furniture!!!!
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Couch Review

Furniture Row
#594045
I will NEVER shop at furniture row again. This was my first time shopping here. Manager was rude! When my couch was delivered it was broken! I went in to talk to them I was told the manager would call tomorrow it's been 3 weeks no call from them and every time I call I get no answer! I would much rather pay more from somewhere else with better service than to go here again!
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This business is horrible I orderd some things from furniture row (in Colorado Springs) and when they arrived it was in a budget truck and were not furniture row employees their shirts said DONAN DELIVERY they were terrible banged up my wall damaged my furniture and...
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Anonymous
Yourrlywhinny

So a company is having a hard time finding people who are actually willing to work and instead of just delaying your delivery for a few weeks (which lets be honest you would b...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Comment 2 comments
Helpful? Yes 0 No 0
1.0
Product
Delivery Service
#975864

Just as the other reviews this supposedly 100% leather sectional self destructed the under panels were bonded leather thin as onion skin.It looked great in the showroom but after 6 months the dark brown turned light brown after 1 year it went to yellow.The quality is...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Comment 1 comment
Helpful? Yes 1 No 0
1.9
Product
Sofa
#971387

My husband and I have purchased multiple items from furniture row. The products themselves are fine but their delivery and customer service is terrible. When we purchases our living room furniture we were told the side table was on back order. They said it would be in...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Comment 1 comment
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1.9
Product
Delivery Service
#971256

Furniture Row - Not real leather
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...
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Anonymous
Anonymous

can you please let us know the name of the furniture? matterhorn or gamma? I am planning to buy the matterhorn.Thanks

Anonymous
Anonymous

Looks like you have the same couch we have. Ours is doing the same thing. Less than 3 years old. A family of 3 and we take very good care of our things. No food, drinks, pets ...

Comment 4 comments
Helpful? Yes 1 No 1
1.1
I didn't like
  • Lie about company policies
  • Do not stand behind product
#958704

I have purchased several pieces of furniture from Furniture Row. Unfortunately, I made a horrible mistake by purchasing the Barracuda sectional. Within 2 years, the material started to separate. I purchased the extended warranty, but when I spoke with the local...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you'd be upset, and we'd ...

Comment 1 comment
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Product
Sofa Mart Sofa
#956423

My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

Comment 1 comment
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1.3
Product
Furniture Row Customer Care
#953654

The warranty offered by furniture row is down right horrible. I was told when purchasing it that I'd have the option to swap out or if the furniture was discontinued i get 100 percent instore credit on my next purchase as long as its in the warranty time frame. Thats...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We are sorry to hear that, and we'd like to speak with...

Comment 1 comment
Helpful? Yes 0 No 0
2.7
Product
Warranty
#953129