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Do not pay for the Furniture Row warranty. It's a scam and they know it. I was told the warranty would cover the furniture I purchased if it became damaged. I bought an entire bedroom set, dining set, and 2 children's bedroom sets. When I attempted to use the warranty...
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Anonymous
Anonymous

could you have possibly left out HOW furniture got damaged? does warranty's limitation kick in for certain situations

Anonymous
People dumb

I can't believe those online reviews only talked about bad things happening?!?!? Things written on the internet are usually so positive and when people buy stuff and it works ...

1.0
#1046615
although i have been helped by brad in Denver 2 years ago we bought the cloud sofas and after a 2 months the color started so come off the replaced a recliner and the 2 months ago the color started to come off the replacement and the other recliner then the motor broke...
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Anonymous
DumbPeople

Yeah I'd never buy from a place that replaces or fixes everything that goes wrong in the stuff I got from them. Furniture should never ever show wear and should never wear out...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We're sorry to hear that and understand why you're fru...

Product
#1035785
Not worth it. We bought a "Leather sofa" which was so beautiful but had it returned twice in 2 weeks due to issues with craftsmanship. We bought a bedframe, which the boards are not even. Last but not least, we also bought a lovely kitchen table, & after 2 years of...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your experience at Furniture Row. We completely understand why you'd be frustrated, and we'd li...

1.9
Product
#1034504

Furniture Review

Furniture Row
#680253
1.0
Details
I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
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Advertised vs Delivered
Value for money
Website

Dining Room Table Review

Furniture Row
#640187
We went to buy a new dining room table and was greeted by a snobby blond lady who apparently did not think we were worth her time and simply said, if you need something let me know and walked away. We had immediate questions but were not about to chase down a sales lady for each one. We left quickly.
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Side Table Review

Furniture Row
#630027
1.5
Details
About a year ago I purchased a living room set and the side table was damaged. I decided to give them another chance and I recently purchased the bedroom set but I'm not surprised that the dresser is damaged. Also I dont like that they deliver my furniture so late in the day (7pm).
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Bed Review

Furniture Row
#627052
3.4
Details
You'd have better luck going to the rain forest and cutting down a tree, then carrying it back and letting the wood dry, then carving a bed out of the tree with your *** than getting your bed on time.
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
Bought a full living room set and was told tables were on back order. As per my purchase agreement I was promised tables would be put together for me and ready for me to pick up by the first week of March. Well it's now March 10th and tables are still not put together...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

3.0
I didn't like
  • Lie about status
#1019316
I purchased my items from the St. George, UT store and am having them delivered out of the Draper, UT store. I have not stepped foot into the Draper store, but the incompetency I've had to deal with over the phone is just ridiculous. I've called them three times and...
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Anonymous
Utah dumb

I can't believe the stuff took an extra 2 weeks from the time they wrote on your receipt initially. What was the word right before the number of weeks it would take? Oh that's...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We see that we have already been in contact with you t...

1.8
I liked
  • That the st george store actually tried to help
I didn't like
  • Being lied to
  • Awful customer service
  • No one contacted me
#1017642
I bought a couch and love seat from furn row in college station tx.the couch headrest started getting air pockets in the fabric and started ripping .now i have a huge hole in the fabric.the other side of the couch a spring has broken and you can feel it when you sit...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.8
Product
#1008557
Rude indifferent - rolled their eyes was clearly miffed that asked a question i was such a fan of barney because of #78 never go back and will spread the word!!!!!!!!!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We are sorry to hear that, and we'd like to speak with...

#1006311
We made the mistake of purchasing a living room set from Sofa Mart to replace the garbage they sold us previously (which replaced another piece of trash set that we had to return because it was so bad). After about 6 months or so of ownership the sides of both the sofa...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're frustrated, and we'd l...

Miss Betsy
Miss Betsy

Take that store to Small Claims Court !

1.6
Product
#999154
They kept a chair out on floor then delivered it broken. Dropped leather couch in snow and laughed. The employees where very unprofessional. And to top it off the delivery truck backed into our gate and they refuse to fix it!
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. It looks like we have already reached out to you requesting your contac...

1.5
#990435
I didn't realize in this competitive economy that a business could get away with this unacceptable customer service. We bought a $3000. sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer...
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Anonymous
You r dumbest person ever

Wow I really wish I had as much free time as you do. I'm glad I'm not as crazy as you are because there is nothing in this world that would make me stand at an intersection ha...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for the review. We're sorry to hear that but we see that we have been in contact with you via your reviews on other sites. We look forward to speaking with yo...

1.2
I didn't like
  • Terrible customer service
  • Being lied to repeatedly
#988146