Furniture Row - Disgusted

2 of 188 Furniture Row reviews

Update added by user Jan 16

After blasting Furniture Row all over the web, I finally got resolution. Received other piece of the sectional at last. With many follow up calls and emails from corporate.

Original review posted by user Jan 09

I didn't realize in this competitive economy that a business could get away with this unacceptable customer service.We bought a $3000.

sectional sofa November 15 and have yet to receive the end recliner. Nothing but excuses. They obviously do not value customer retention. Spend your money somewhere that truly earns it.

It was purchased at the Sherman, Texas location. Which is a fairly small community, I am so frustrated I may have to stand on the edge of the parking lot handing out flyers stating their pathetic customer service practices to all customers entering. Please NEVER purchase from this retailer!!

Internet shopping for us.Keep your brick & mortar overhead & poor customer service.

This review is a subjective opinion of a user.
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Price Affordability
Advertised vs Delivered
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy
Customer service
Reliability
Staff
Value for money
Diversity of Products or Services
Style and Design
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  • What I liked
      No items
  • What I disliked
    • Being lied to repeatedly
    • Poor customer service

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Monetary loss:
$3000
Product or service
Retail Furniture
Review category
Furniture and Decor
review #988146 by
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2 of 188 Furniture Row reviews
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FurnitureRowCustomerServi

Jan 11 #1269314

Furniture Row verified representative

Hello, thank you for the review. We're sorry to hear that but we see that we have been in contact with you via your reviews on other sites. We look forward to speaking with you.
Sincerely,
Jennifer B.
Furniture Row Digital Community Coordinator

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