Product: Furniture Row Customer Care Clear all filters (12 of 12 reviews match)
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I immediately called back to register a complaint against Chandra with another supervisor named Sina XEV667 after a headed conversation i finally got a reference number and told her to have someone from upper management call cause she said no one was there to take me complaint but her. I will never buy another thing from Furniture Row...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience. We completely understand why you're upset, and we'd like to speak with ...

1.0
Product
Furniture Row Customer Care
#1109387
08/13/2017 1100 .....I have a California King Waterbed.It sprung a Leak on the Seam......6 yr Warranty.....I call the Store where I bought it....3 years ago....Midland Tx. an they don't have it in Stock, Why? if anyone has a Waterbed still the most Popular Size is the...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the time to write a review. We're sorry to hear this and would like to see if we can help. Could you please visit our Customer Support Center at ei...

1.0
Product
Furniture Row Customer Care
I didn't like
  • Everthing
#1087140
My husband and I stopped by 3 different times and NO ONE bothered to help us any of the times we were there.There were many people in there and the "workers " just sat there on the computer. Evidently they are not worried about getting paid or their Customers .We will...
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Anonymous
Anonymous

Oh let's get real, you likely came in with a *** poor attitude each time and shouted out an original "just looking" as anyone came within 10 feet of you.

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

1.0
Product
Furniture Row Customer Care
#982451
My wife and I went into Furniture Row on a Saturday afternoon to buy a whole living room set. Upon walking into the store you could almost hear the crickets chirping. We couldn't find a person in site except for one person at the counter so engrossed in filing things...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.3
Product
Furniture Row Customer Care
#953654
I purchased some furniture from Furniture Row with warranty repair. Over 6 months ago I called the furniture store located in Davenport, IA to get some assistance on warranty work. At first they said that they don’t have a maintenance guy and would call me as soon as...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're frustrated, and we...

Product
Furniture Row Customer Care
#934762
I honestly think it's horrible when you write an honest review and they want you to rewrite it and sugarcoat it.my furniture sat in their store for 2 weeks before I was even notified. I had to keep calling the store. I was told that would get an extra 3% {WOW] back and...
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Anonymous
Anonymous

Your free gift likely would have been a plastic furniture row cup! Not a huge loss!

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, We tried to send you a private message to request your contact information however, this site has informed us that you would not be able to reply. If you wouldn't mind,...

Spirit Lake, Idaho
Product
Furniture Row Customer Care
#925822
I called Furniture Row for help and was treated with such rudeness and disrespect I was literally stunned. Furniture really shouldn't be put together with power tools because they can be stripped. I spoke with the manager Jaime and he said they always use power tools...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello Klorgan, Thank you for taking the opportunity to bring this to our attention. We're really sorry to hear that. We understand how frustrated you must be and we'd like to ...

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello klorgan, Thank you for the taking the time to leave a review of your experience. We're really sorry to hear that. We understand how frustrated you must be and we'd like ...

1.9
Product
Furniture Row Customer Care
I liked
  • Great salesman
I didn't like
  • Not standing behind product
  • Staff
#925738
I RECENTLY PURCHASED A SECTIONAL FROM FURN.ROW. IT TOOK FOREVER FOR IT TO BE DELIVERED. IT WAS DURING THE LABOR DAY ADD AND I CALLED TO SEE IF I QUALIFIED FOR A FREE GIFT LIKE THEY WERE GIVING AWAY WITH OTHER FURN. SETS THAT WERE LESS EXPENSIVE THEN MINE. I WAS TOLD...
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Anonymous
Anonymous

Ok so your compensation was free delivery that they have to you after you purchased? I'm sure you also got a sale price when you bought so how many companies give you money ba...

1.8
Spirit Lake, Idaho
Product
Furniture Row Customer Care
I didn't like
  • Staff
  • Not honoring advertised promo
  • Being lied to repeatedly
#924415
Furniture row is full of incompetent workers. I will never even think about shopping through this place again. The costumer service is nothing short of terrible. They screwed up my order multiple times and I got it over a month late. They also would not be flexible...
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FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello,Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We apologize about the customer service that you receiv...

1.0
Product
Furniture Row Customer Care
#859868
DRESSER IS BROKEN. I CALLED SERVERAL TIMES AND THEY ARE NOT ANSWERING BUT WHEN I USED MY DAUGHTERS PHONE, THEY ANSWERED RIGHT AWAY. ONCE THEY SOLD A FURNITURE, THEY DONT CARE ABOUT COSTUMER SERVICE. VERY FRIENDLY WHEN YOU SHOP BUT INDIFFERENT AFTER YOUR PURCHASE. RUDE...
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Anonymous
tornado surviver

Our delivery time was between 5-8 on a saturday night. It is now 9:30 and still waiting. The store is closed now. Talked to delivery guy abt an hour ago says we are next.....

FurnitureRowCustomerServi
FurnitureRowCustomerServi
Furniture Row Verified Representative

Thank you for your review as it gives us an opportunity to help. We're sorry to hear you've had issues with delivery and that your dresser is broken. Could you email customers...

Product
Furniture Row Customer Care
#449287