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I bought a leather couch and loveseat. The salesperson, Kathy, was great. She gave the extra sales price that would not be effective until next week. We did not get interest free credit, paid in full at the time of sales. Have not received the furniture yet. The...
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Company wrote 0 public responses to the review from Feb 02.
We recently bought a headboard from this "company" with the assurance that it would work on our adjustable base frame, which is new from Denver Mattress (the affiliate next door). We are now into a full week of dealing with what they consider their customer service...
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Company wrote 2 public responses to the review from Feb 25, 2016.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, We wanted to contact you to let you know that the regional manager of the Peoria, IL store has tried contacting you and has left a message for you to return his call. H...

FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the time to leave a review of your experience. We apologize to learn that you are having troubles with our headboards and the frame. We'd like to t...

1.0
#797666
The manger at the davenport iowa store hung up on me rude
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Company wrote 0 private and 1 public responses to the review from Feb 13, 2016.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello,Thanks for taking the time to write a review of your experience at Furniture Row. We apologize that you were hung up on and we'd like to speak with you about your experi...

1.0
Pecatonica,Illinois
#789717
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
Furniture is peeling at a rapid rate and Furniture Row considers this normal?
We paid extra at Furniture Row at the time of the sale for our leather furniture to include a No Hassle Five Year Fabric Protection Plan. They told us at time of sale that if ANYTHING happens to our couch within five years it will be covered no questions asked. They...
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Company wrote 0 private and 1 public responses to the review from Dec 09, 2014.
Anonymous
doublesharp

Same problem with our sofa and love seat. We were also promissed that the "Leather" was genuine. They promised the all inclusive warranty upgrade also but won't cover the defe...

Anonymous
Anonymous

Who is the manufacturer of the couch?

5.0
I didn't like
  • Not standing behind product
#567702
Because social media is the best way to really get your disgust for a business out to the public, I'm doing so right now. If I ever hear of anyone wanting to purchase furniture in Fort Wayne, I will immediately narrow their plentiful options and beg them to not even...
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Company wrote 0 private and 1 public responses to the review from Sep 24, 2015.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the time to let us know about your situation. We have seen your review on another website and have reached out to you to request your contact infor...

1.9
#705386
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Furniture Review

I ordered furnature and they delivered it and scratched it 3 times. They delivered it late at night after i asked for am appointment. Never will buy anything from them again nor will recommend them to anyone
Company wrote 0 public responses to the review from Aug 10, 2015.
1.0
Details
Advertised vs Delivered
Value for money
Website
#680253
Purchased and paid for a couch, loveseat and 4 chairs in December. Recently (it's now MARCH) got the couch delivered. STILL WAITING on loveseat. No one at the stores knows anything - they just keep saying..well..it's being shipped..its stuck in a port in California....
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Company wrote 2 public responses to the review from Mar 13, 2015.
furniturerow
furniturerow

Hi Anonymous- Could you go to our customer service help center and fill out a complaint ticket at furniturerow.zendesk . com? As soon as we receive your information, we can b...

furniturerow
furniturerow

Hi Anonymous- We are very sorry to hear about your situation. We would like to extend our help from corporate. Could you fill out the customer service form here >> https...

#607900
We ordered from sofa mart and bedroom expressions and paid 200 dollars for both to be delivered together and assembled. Our bedroom set would be in with in ten days and our sofa he said no longer than two weeks. Well we call and our bedroom set has been in but nobody...
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Company wrote 1 public responses to the review from Mar 07, 2013.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

We're very sorry to hear you are unhappy with your service at our store. We'd like to have the Regional Manager for your area reach out to you to make this right. Would yo...

#390868
This past week my eldest son and I were shopping, looking for an entertainment center, with doors out of the reach of my 2 year old grandaughter. I was attempting to open a door, it felt stuck or at lease hard to open. As I pulled something fell off the top and hit...
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Company wrote 0 private or public responses to the review from Jun 02, 2012.
Anonymous
Reality man

Sounds like you were looking for some free cash ... maybe YOU should actually try accepting some PERSONAL responsibility ...

Anonymous
EXEMPLOYEE

TOM IF ANYONE CAN SAY HOW BAD THE FURNITURE IS FROM FURNITURE ROW IS I CAN I HAVE NEVER BEEN SO EMBARRASSED TO DELIVER FURNITURE THAN WHEN I WORKED FOR FURNITURE ROW

#322330
When I ordered rails for my waterbed I discussed the fact that I had a canopy bed . The rails were ordered and were 4" too long . Upon returned of these rails I was told they could not order my type of rails which I should have been told in the first place. I have...
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Company wrote 0 public responses to the review from Nov 13, 2010.
Anonymous
dave a

it is hard for sales staff to know exactly what kind of bed you have...i\'m sure they ordered you \"standard\" waterbed rails..not their fault. Many retailers have check sent ...

#207084