I purchased a couch at the Charlotte Furniture Row store February 17. I was told to expect it to be delivered in 6-8 weeks.
After 6 weeks I checked with the store. They looked up my order and said the couch was in the distribution center. It is now 9 weeks, and I have heard nothing. I called again today and they are still saying the couch is in the distribution center.
That's not very reassuring. How do I get my money back?
I'll add that this business model seems not very customer-focused. Furniture Row gets all my money upfront, then appears to feel no accountability to keep a promise or act expeditiously.
Missing a deadline, or simply ignoring a customer concern, costs them nothing. It doesn't sound like Furniture Row aims to have repeat customers.
Product or Service Mentioned: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1100.
Preferred solution: Deliver product or service ordered.
I liked: Sales team in charlotte store.
I didn't like: Missing promised deadline.