I purchased a room of furniture on 10/5/11. The sale promotion was for a 50" T.V. through Best Buy. I picked up the grouping on 10/16/11. I was told to wait 5 days and contact Best Buy for the T.V. I did.

I contacted Best Buy and they don't have me loaded in the system. I contacted Furniture row and spoke with Dave. He indicated the information didn't go into the system correctly and sent an email to his Regional Mgr. He recommended me to contact Best Buy again and they still didn't have the information. They told me information is uploaded every day after 4:00pm.

I have spent 11 days back and forth with Furnitue row and Best Buy. My sistuation still had not be resolved. I have been very patient, only to find out patient people spend to much time waiting for results.

I ask that Region manager contact me with a game plan and news on when to expect results. My intentions were to purchase a t.v. console after I got the t.v. I don't think my request is unreasonable. Please "HELP"

Had an Experience with Furniture Row?

Write a review


Terms of Service
Post Comment

Just an FYI, it is probably a fluke in best buy's system. Because once your order is zeroed out in the row's system, it is processed over in best buy's. This process should only take 7 days.


Where are you located? I am having the same problem..

You May Also Like

IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Furniture Row - Very poor warranty service and customer service Furniture Row " Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more