Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
2 comments

Hello,

We have bought thousands of dollars at your store on several occasions.We came out to your store a few weeks ago and bought a king size bed and mattress from your manager Stetson.

We had it delivered and paid 89.00 for that. The two men that came (Stetson being one of those men) that day were not well trained and I was cringing every time they would hit the slats that support the mattress on the bed head board several times. After over an hour of putting a bed together we noticed several cracks and dents. So they called and had a guy come out the next day at 4:30 to touch it up, he did an okay job and then Stetson worked it out for the inconvience we would get a in store credit.

Today I went to buy the nightstand that matches my bed, we told Stetson we would be back out there to get it, so when I called before we were to arrive Jonathan said that he went home and my nightstand was no where to be found. I told him that this was a nightmare and I will never buy from you all again. He helps by going to the back and getting the nightstand. He helps us load it in the truck ( keep in mind we live in Johnson City) we get it home get it out of the box and first thing I notice is a HUGE crack on the from left leg and then it's uneven.

Please fix your store and its people and please tell me that you will do everything to fix this horrible nightmare with this company! Stetson is a nice guy but doesn't have a clue what his doing. I'm over it and will be contacting his manager Derrick tomorrow when they open, to explain this second issue. Please help us!

If this isn't fixed I will be consulting an attorney.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss nightstand. Furniture Row needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned nightstand in their reviews. You may find this information helpful for further shopping at Furniture Row.

Had an Experience with Furniture Row?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1221908

Haha call an attorney about your free nightstand?? Really? I wish I had as much free time as you do

FurnitureRowCustomerServi
#1181966
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row.We apologize about the customer service and product issues that you received, and we'd like to speak with you further.

If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your issue, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth. Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Thank you, Jennifer B.Furniture Row Digital Community Coordinator

You May Also Like

Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Furniture Row - Very poor warranty service and customer service Furniture Row " Be wary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty..." Read more Mypillow - My Pillow is a Rip Off Mike Liddel is Not Real Do NOT BUY!! Mypillow "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Ashley Furniture - Totally disappointed!! Ashley Furniture "I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the..." Read more