
Furniture Row
Furniture Row Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Furniture Row has 1.9 star rating based on 200 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Furniture Row to a friend or colleague.
- Rating Distribution
Pros: Selection, Liked selection, Many options for what i was looking for.
Cons: Poor service, Being lied to repeatedly, Excuses and promises.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Furniture Row has 1.9 star rating based on 200 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Furniture Row to a friend or colleague.
- Rating Distribution
Pros: Selection, Liked selection, Many options for what i was looking for.
Cons: Poor service, Being lied to repeatedly, Excuses and promises.Recent recommendations regarding this business are as follows: "Never go to furniture row for anything. Will not exchange wrong nightstand after spending THOUSANDS of dollars furnishing two homes with them.", "Not at all very poor Custer service", "I", "Get it in writing, don't trust", "Do not buy from this company. Buyer Beware".
Most users want Furniture Row to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews








































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong furniture piece Furniture Row here will not exchange at all.
My home burned to the ground. I had furnished it with all Furniture Row furniture: mattresses, bedrooms, dining room, etc.
Now, I have furnished the home we live in now with Furniture Row. I've spent thousands of dollars there in the store. The wrong nightstand was used for basically decorating a guest room that has never been used once. We were buying lamps for the nightstand and realized one was wrong.
We do not go upstairs enough to have noticed. We are just now able to decorate some, as my husband just got a job. I want the nightstand only exchanged. It was Furniture Row's fault they delivered wrong furniture.
I was also overwhelmed getting it moved in on the same day we closed on our new house. I have three of the same nightstands because they brought one that matches and one for the downstairs room. Now I have three of the same. The delivery people didn't even bring the correct tools and some other things that day, and I had to wait on them again the next day.
I want this nightstand exchanged. This was not my fault. I am not going to pay $449 for one that matches.
I have another bedroom to fill and the bedroom suite will not come from Furniture Row unless this is rectified immediately; like today. And I will leave reviews everywhere online that will not be in Furniture Row's favor.
- Great furniture
- Poor customer sevice
Preferred solution: The correct nightstand today
User's recommendation: Never go to furniture row for anything. Will not exchange wrong nightstand after spending THOUSANDS of dollars furnishing two homes with them.
Furniture roll does not do what they say
All 3 couch pieces been to the store twice wanted to trade out off the set manager said no we will fix them they been in the shop since I bought them and warranty most likely wont work because no one fixed my couches yet and the manager lies to your face still waiting for my furniture for I can resale them will never do business with this company again and will tell friends not to buy from them
User's recommendation: Not at all very poor Custer service

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible product
I would not recommend Furniture Row to anyone. We bought a couch in 2021 and returned it as a trade due to fabric piling.
That was a hassle in itself to get someone to respond after countless calls. I ended up with a set of recliner couches. When I asked if they had any issues with that set, they stated separation from the seams but no big deal... No big deal because you're not the one who spent over 6000 on furniture for your entire house.
Two years later, the couches are both by the road, ready for trash pick up.
'Thank you Furniture Row' for continuing to rip people off. I still have a balance for a set of furniture that is now trashed.
- Did have well made furniture years ago
- More about how much money they can receive than actual product worth
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Satisfied with help provided
Customer service referred me to the store where I bought the furniture. When I spoke with the store Jaimie went the extra mile and spoke with a technician who helped me with my problem. I was very impressed and greatly appreciated it

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Verified Reviewer |Order still not delivered
Ordered a special order and was quoted 3-4 weeks. Called at 4 weeks; they said they had no update and couldn't check where it was.
Told me to wait until late November, which is 3 months after ordering, when it MAY be delivered. Asked for a refund, and they said no refunds on special orders. I can't get a refund, and they can't tell where the order is, its status, or when it would be delivered.
Just keep pushing the date further. Seems like shady business.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Months
Company fixed the issue and I have been provided with discount on future orders. Took time but worked out.
I have been waiting since April for my love seat, which they said would arrive in about 3 weeks. We are now in mid-August.
We bought the set - a couch and love seat. I was told for the 5th time that it would take an additional 2 weeks. I asked to return the couch and love seat because these delays are totally unacceptable. During the pandemic, my parents had to wait 4 months, but this isn't the pandemic, so I don't understand the excuse.
Please call me to discuss possible refunds or discounts. Thank you.
- Good sales people
- Honestly is lacking
Preferred solution: Price reduction
User's recommendation: Get it in writing, don't trust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I walked in to buy a chair and I got I item number and a person that i couldn’t understand was talking to me and I’m sorry i couldn’t understand him i apologize but when I asked him for the price he c
As I was saying, I went in and liked a chair, so I called back to see how much it was. The employee didn't speak clearly enough for me to understand him, but I think he said it was $299.00.
I had him repeat the price and that's what I heard. I called the store but I don't think it was the district manager who answered, so I moved on to another manager, thinking he was the district manager. He has been trying to help me, but the district manager hasn't even reached out.
So, here I am. Thank you, Liz.
- I just want them to honor what i was told
- Bad customer service
Preferred solution: Price reduction
User's recommendation: I
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Verified Reviewer |Poor customer service
Furniture Row, 4258 S. Parker Rd., Aurora, CO 80014
Customer service is not interested in resolving issue.Each conversation I am told a different story.I was advised to file a complaint.They do not care, they have my money and that is ALL they wanted.Horrible!
Each store employee claims to have managerial or corporate authority, and dismisses issues by instructing me to 'file a claim'. BS
- Poor customer service and communication
Preferred solution: Replacement or refund
User's recommendation: Do NOT give your business to this company!
Customer service is non-existent. I’ve waited for parts for a 2 year old recliner for 6 months and resolution in sight. Buyer Beware!
Parts on order for 6 months. No help or parts in sight.
Same lame nexuses on every phone call. They do not care if this ever resolved
User's recommendation: Do not buy from this company. Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Completely Disappointed
Purchased a leather living room set from Furniture Row, Selma, Texas location. We waited 6 to 7 weeks for delivery only to receive a damaged sofa and love seat.
The store manager Sherman offered $500.00 for us to keep the damaged furniture (what an insult) when we paid $7K. We requested to exchange for a different set in stock so we don't have to wait a long time for the delivery, only to be told we would need to pay an additional $1200.00. The store manager Sherman decided to negotiate with us and offer $500.00 off the set leaving us to pay $700.00 more than what we have already paid in cash, or we would need to reorder and wait another 6 to 8 weeks with no guarantees. Additionally, they refused to honor the $600.00 discount we received during President's Day weekend.
We requested a phone call from the over all store manager, but have yet to receive a call.
We are disappointed on so many levels that no one is taking responsibility to do what is right by their customers who have to suffer the loss of time and money! Therefore, we have decided to return the furniture for a full refund.
- Location
- Lack customer service
- No integrity
- Lack responsibility
Preferred solution: Full refund
User's recommendation: DON'T WASTE YOUR TIME OR MONEY SHOPPING AT FURNITURE ROW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Customer service/ poor quality of furniture
Ordered a 3,000 sofa sleeper for our vacation condo. Used one night and my 80 year old mother could not sleep at all they offered store credit (which was great) but then changed their mind.
Chad, general manager, said there was nothing he could do. I had also ordered another 2,500 in accent chairs, so I wanted to cancel that order, due to the other problem.
They said no because they are custom even though they wont be in until the end of April. NEVER BUYING ANYTHING AGAIN FROM THEM!
- Poor quality couch and love seats
Preferred solution: Store credit
User's recommendation: Absolutely DO NOT BUY FROM THEm!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delay of my furniture
I went on Wednesday 01/10/24 to buy a set of sectional and the lady who was helping me told me they have is stack the pieces, went l went to check out she told me to call on Friday to see if my order came in the delivery so just half of my order arrived supposedly on Monday l was going to get the rest l got a call from the sales person who said the rest of my furniture is out of state and it may be here on 01/22/24 or later and lm not happy at all of that, because she said something different went l was doing the buying.
And also l call to the store this morning because the set l got it is at lowest price and the manager told me l got a better deal went l made the purchase, that not make sense because l was told something else about the inventory too
I appreciate to take care of my issues please
My phone number is 720 371 **** l will like to hear from you
Thank you
Preferred solution: Price reduction
User's recommendation: I don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Update
Company fixed the issue and I have been provided with apology.
They helped solve the problem, thanks for your help. I couldnt get through at the store so they assisted
- Kool things
- Ordering times
Preferred solution: Faster ordering times
User's recommendation: Yes I would refer to others

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worst delivery experience
AvoidWorst delivery experience ever. Waited over 3 weeks delay after delay.
Kitchen set had one chair damaged. Remains to be seen what they will for that since we didn't notice until the were gone. We believe it would have fit or as I said could been assembled in place. (Pa
id for delivery too) and there was none of that .
For waiting so long and the outrageous prices we could have had it custom built in place by now. Now we have to fight for our money back.
Never again. Save yourself the headache find somewhere with good service.
- Have furniture
- Long wait
- Poor service and delivery
- Overpriced
Preferred solution: Full refund
User's recommendation: Avoid. Same overpriced urniture as anywhere else nothing special. Service is what counts.
Complain
Went l make the purchase the sales person promised me something and after l pay they dont have my furniture l have to way l dont know for how long because not even the sales person knows.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged furniture
Hello,
I have had an unpleasant experience with my most recent purchase. I had purchased a bunk bed about 3-4 weeks ago and chose to pick up at the store to avoid paying the delivery charge.
We received a text informing our furniture had arrived and was ready to pick up. When we picked up the furniture and unboxed at our home we noticed we were given the incorrect pieces for the bunk beds. We called furniture row in Boise, Idaho and let them know. The gentleman stated that the tags were moved and somehow we got the incorrect pieces and that they would deliver the correct piece for free.
When the new piece was delivered, my husband and I unboxed the furniture and noticed we got a damaged piece. The would was broken. We called furniture row and let them know the new piece was damaged. We were then told that we would have to pick up the new piece in Boise which would approximately get there in 3-4 weeks or they could come and pick up the damaged piece and drop off the piece but we would have to pay the delivery charge.
I asked why I had to pay for their mistake. I was informed by the manager since the delivery was not charged, we would then have to pay at $65 dollars to have the furniture delivered. Asked if we would get a discount if we decided to pick up the new piece, the manager then replied by saying the discount would only be on the damaged piece.
This is very u professional and have never dealt with before.
I have shopped at other furniture stores and never been so dissatisfied. While were dealing with this issue we have been paying for a bed that yet has to be used.
My invoice number: 224-********
Preferred solution: I would like my undamaged piece to be delivered for free and have the damaged furniture picked up. I shouldn’t go out of my way for the stores mistake.
About
, , , , The Linen Shoppe
Furniture Row was established in Denver in 1974. It is the largest production enterprise and a straight line retailer of mattresses in the USA. The company specializes in home furnishings and bedding and provides the products to such retailers like Bedroom Expressions, Denver Mattress, Sofa Mart and Oak Express. Furniture Row provides its products via 330 stores in 31 states in Colorado, Florida, Iowa, Indiana, Kansas, Kentucky, Michigan, New Mexico and others. Customers can find hundreds of values on a variety of home furnishings including upholstery products, occasional tables, lamps and lighting, beds, bookcases and much more. The company also offers a range of furniture materials for any taste, including wood, oak, glass.

Furniture Row is ranked 417 out of 3351 in Furniture and Decor category
USA
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Hello, Thank you for your feedback. We are happy to provide an exchange within the first week, but unfortunately, we cannot provide exchanges after three years.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator