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We are older customers, we purchased a bedroom set after closing on our new home. We were told that delivery would be on a certain day. We waited nothing was delivered. We called the store and still nothing until we called the manager. The bed was delivered but no...
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2.0
I didn't like
  • Terrible customer service
  • Poor service
#1382724
We bought an Aeros sofa and loveseat from here and got 7 months out of it. The fabric on the headrest is separating and is discoloring in streaks in various areas. This may not be the stores fault but the way they twist the warranty sure is. Since they are now phasing...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like the chance to speak with you about...

2.0
#1369242
Bought a couch from furniture row what a joke spent just about $2,000 on this couch was comfy at first but within the first few months the recliners both were broke got them replaced! Been sitting on a broken couch for about 2 years now because they wouldn’t do...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your sofa, and we'd like the chance to spea...

1.2
#1361525
We bought a sectional and we’re told if we get the protection plan on it any damage even puncture holes we’re covered. And of course the day came 4 years after owning it that it was damaged by puncture holes, put in a claim Which was completely ridiculous what what...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that, and we understand why you're frustrated. If you could...

1.0
#1355352
Our bed broke after 1 yr use. They came and fixed it. It broke again exactly from the previous fix. Then Furniture Row said we had to contact Extended Warranty since we did bought. They asked for pictures of the damage parts of the bed wich they fixed previously. At...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry that you're upset, and we'd to speak with you about th...

2.2
#1350951
They connected me to the Mishawaka, IN branch where i purchased the bedroom from. The representative hanged up in my face.
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're sorry to hear that, and we'd like the chance to help address this...

1.0
#1345588
Furniture Row - Deceptive Life-Time Warranty
Bought a large sectional from Furnitire Row Sofa Mart 9 years ago. My whole family, my kids friends and our friends love this sectional. It is family. Plus, the sectional was very expensive at the time of purchase, but thought it was a good investment since the...
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Anonymous
Chris

I agree with you on this. They need to and should be required to change the wording to life of product. What surprises me is that every furniture store we went to said the sam...

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that you're frustrated with your warranty. If you'd like to...

3.9
#1340802
Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Purchased a 5 piece desk set with an extended warranty. After the first year the finish on the desk started to chip off and the keyboard bracket cracked and broke. I contacted the store manager who agreed to warranty just the desk portion but told me that the warranty...
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Elvivi7
WeeklyTasmanian Devil617

I had the same problem with their extended warranty, but with my Bed. I Will never buy from them again.

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like to speak with you further about th...

3.5
I liked
  • Many options for what i was looking for
I didn't like
  • Being lied to & run around to get replaced under warranty
#1326663
Don’t trust Furniture Row and Great White Bottling (warranty company). One year ago we decided to purchase a brand new Dining Room Set, Master Bedroom Set, Couch and Ottoman, coffee table and end table on Furniture Row. The purchase went fine, however we are having...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and understand your frustrations. We see that yo...

#1322876
Purchased custom sofa, chase and bed headboard and surround, fabric samples were incorrectly marked and priced, salesman entered order incorrectly, arrival was much later than promised, delivery schedule was changed. Every step of the process had issues, very...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak with you...

1.5
#1322151