Furniture Row

I would not recommend Furniture Row to anyone. We bought a couch in 2021 and returned it as a trade due to fabric piling.

That was a hassle in itself to get someone to respond after countless calls. I ended up with a set of recliner couches. When I asked if they had any issues with that set, they stated separation from the seams but no big deal... No big deal because you're not the one who spent over 6000 on furniture for your entire house.

Two years later, the couches are both by the road, ready for trash pick up.

'Thank you Furniture Row' for continuing to rip people off. I still have a balance for a set of furniture that is now trashed.

Purchased a leather living room set from Furniture Row, Selma, Texas location. We waited 6 to 7 weeks for delivery only to receive a damaged sofa and love seat.

The store manager Sherman offered $500.00 for us to keep the damaged furniture (what an insult) when we paid $7K. We requested to exchange for a different set in stock so we don't have to wait a long time for the delivery, only to be told we would need to pay an additional $1200.00. The store manager Sherman decided to negotiate with us and offer $500.00 off the set leaving us to pay $700.00 more than what we have already paid in cash, or we would need to reorder and wait another 6 to 8 weeks with no guarantees. Additionally, they refused to honor the $600.00 discount we received during President's Day weekend.

We requested a phone call from the over all store manager, but have yet to receive a call.

We are disappointed on so many levels that no one is taking responsibility to do what is right by their customers who have to suffer the loss of time and money! Therefore, we have decided to return the furniture for a full refund.

I went on Wednesday 01/10/24 to buy a set of sectional and the lady who was helping me told me they have is stack the pieces, went l went to check out she told me to call on Friday to see if my order came in the delivery so just half of my order arrived supposedly on Monday l was going to get the rest l got a call from the sales person who said the rest of my furniture is out of state and it may be here on 01/22/24 or later and lm not happy at all of that, because she said something different went l was doing the buying.

And also l call to the store this morning because the set l got it is at lowest price and the manager told me l got a better deal went l made the purchase, that not make sense because l was told something else about the inventory too

I appreciate to take care of my issues please

My phone number is 720 371 **** l will like to hear from you

Thank you

Hello,

I have had an unpleasant experience with my most recent purchase. I had purchased a bunk bed about 3-4 weeks ago and chose to pick up at the store to avoid paying the delivery charge.

We received a text informing our furniture had arrived and was ready to pick up. When we picked up the furniture and unboxed at our home we noticed we were given the incorrect pieces for the bunk beds. We called furniture row in Boise, Idaho and let them know. The gentleman stated that the tags were moved and somehow we got the incorrect pieces and that they would deliver the correct piece for free.

When the new piece was delivered, my husband and I unboxed the furniture and noticed we got a damaged piece. The would was broken. We called furniture row and let them know the new piece was damaged. We were then told that we would have to pick up the new piece in Boise which would approximately get there in 3-4 weeks or they could come and pick up the damaged piece and drop off the piece but we would have to pay the delivery charge.

I asked why I had to pay for their mistake. I was informed by the manager since the delivery was not charged, we would then have to pay at $65 dollars to have the furniture delivered. Asked if we would get a discount if we decided to pick up the new piece, the manager then replied by saying the discount would only be on the damaged piece.

This is very u professional and have never dealt with before.

I have shopped at other furniture stores and never been so dissatisfied. While were dealing with this issue we have been paying for a bed that yet has to be used.

My invoice number: 224-********