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Pharr Tx... Sales Rep was awesome. Very informative. She explained delivery would take a while. When furniture was delivered, box spring to mattress was wrong size. Instead of 5 in tall, we got 2 in. What a frustration. All this waiting to get wrong size. So of course...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to try and help. ...

2.5
#1270294
Just had to comment on the service we received Monday (Memorial Day) Went to furniture row in Evansville Indiana and we were waited on by Robert Crawford. This guy was awesome and helped us find exactly what we were looking for in exterior furniture. He was also...
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4.9
#1268652
On 4/22/18 i bought over $10,000 worth of furniture at Furniture Row in Chattanooga,Tn. Nothing i ordered was on back order. It was suppose to be 2 weeks for my furniture to be delivered. I have spent the last 2 weeks calling & pushing to get my firniture delivered. I...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear the inconvenience you're having. We see that we've alr...

#1260241
The worst customer service ever. Could hear staff in the back room laughing and having fun. When we ask the lady at the counter where the sectional were she pointed to a corner no one came so I left. Bought somewhere else. I guess it’s the Pueblo way lazy lazy lazy. It...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated by the lack of customer service ...

#1248067
I purchased a reclining loveseat and a sofa from Furniture Row Outlet also purchase the extended warranty for these two items. Upon receiving them I could tell that they were not very good quality but thought what the heck give it a shot first impression are not always...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your purchases and dealing with your warran...

1.4
#1241702
I purchased a couch at the Charlotte Furniture Row store February 17. I was told to expect it to be delivered in 6-8 weeks. After 6 weeks I checked with the store. They looked up my order and said the couch was in the distribution center. It is now 9 weeks, and I have...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated with your sofa delay, and we'd l...

2.8
I liked
  • Sales team in charlotte store
I didn't like
  • Missing promised deadline
#1235919
Furniture Row - *** quality
Furniture Row - *** quality
I bought a sofa and within a week it was falling apart. Manager didn't do anything.
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry to hear that about your sofa. We see we've already rea...

1.6
Product
#1223985
Staff is very friendly and the delivery fee is very reasonable. However, the quality of the furniture is deplorable. We purchased two bedroom sets from here and they appear to be made out of chipboard. The drawers in one of the dressers are all falling apart. The...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset by this. We see we've already reached...

2.6
I didn't like
  • Poor quality of bedroom sets
#1218362
I ordered 10 arrowback chairs. When they arrived they were poorly made. The stain was bad, full of splinters, and wobbly. I returned half and they sent some back in poor condition. I ordered in February and now approaching Thanksgiving. The girl in Albuquerque who...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your chairs and the service you received, a...

1.0
Product
#1215728

Contact Furniture Row

Mailing Address:
Furniture Row
13333 E 37th Ave
Denver, CO 80239- 3506
Phone:
(303) 454-1511
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Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
I bought a leather sectional from Sofa Mart in March of 2016. At the time of purchase I discussed with the salesperson that there would be larger people sitting on this. I was assured that the sectional would hold up and I was also offered a extended warranty (which I...
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3.7
#1214752