Furniture Row
Furniture Row Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Furniture Row has a 1.9 star rating from 119 reviews; 33% would recommend and most consumers are dissatisfied, with an unfavorable rating skew of 82%.
Positive Feedback
Customers note a wide selection and many options, and occasional helpful staff who arranged technician support to resolve issues.
Negative Feedback / Risk Areas
- Frequent delivery delays and non-delivery reported, with poor communication.
- Repeated customer service failures, rude managers, and unresolved complaints.
- Warranty and protection plan denials and issues; problems with billing, credit accounts, and obtaining refunds.
Key Takeaways for Future Customers
- Read Furniture Row reviews and confirm delivery timelines before purchase.
- Scrutinize warranty and protection plan terms (AllWay) and document expectations.
- Monitor billing and request written refund policies if concerned; consider alternative retailers for complex orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Furniture Row has a 1.9 star rating from 119 reviews; 33% would recommend and most consumers are dissatisfied, with an unfavorable rating skew of 82%.
Positive Feedback
Customers note a wide selection and many options, and occasional helpful staff who arranged technician support to resolve issues.
Negative Feedback / Risk Areas
- Frequent delivery delays and non-delivery reported, with poor communication.
- Repeated customer service failures, rude managers, and unresolved complaints.
- Warranty and protection plan denials and issues; problems with billing, credit accounts, and obtaining refunds.
Key Takeaways for Future Customers
- Read Furniture Row reviews and confirm delivery timelines before purchase.
- Scrutinize warranty and protection plan terms (AllWay) and document expectations.
- Monitor billing and request written refund policies if concerned; consider alternative retailers for complex orders.
Media from reviews
Dallas, Texas
Horrible Manager Chuck
I ordered a couch on 1/10 and was told that it would be delivered in a week. It has been three weeks and I never received an update from the store.
Tonight I called 8 times and kept getting hung up on. I called Denver Mattress and Scott confirmed Chuck was at his desk not answering the phone. I finally got a hold of the manager Chuck and he was very rude.
He told me I will get the couch when I get it and he was the manager and if I wanted to complain he could go all night. All I want is to be refunded the $100 delivery fee and he could not stop laughing at me.
User's recommendation: Do not buy from Chuck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Crap service, lied about warranty
bought a couch... was told it had a warranty.
couch stopped working in 2 weeks. store manager said tough, told me the cost to fix it was all on me.
- Location
- Lies
- Cheap stuff
Preferred solution: FIX IT
User's recommendation: DO NOT BUY!!!!!!
Hello, We’re sorry to hear about your concerns regarding the warranty and repair costs. We’d like to learn more about what happened.
Please create a ticket at https://***/new and mention this review, and a team member will be in touch. Thank you for letting us know.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daytona Beach, Florida
The Macon Sectional at furniture row is complete trash. Don't waste your time with this company. Buy from Ashley.
Bought online with so-called raving reviews, and it's so cheaply made. Three-day return window and no warranty. It is the worst purchase I've ever made!
- No interest financing
- Poor quality furniture
Preferred solution: Exchange
Hello, We’re sorry to hear you’re unhappy with your purchase. We’d like the chance to learn more about your experience.
Please visit https://*** and mention this review so our team can follow up with you. Thank you for sharing your feedback, and our apologies again.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
Wrong furniture piece Furniture Row here will not exchange at all.
My home burned to the ground. I had furnished it with all Furniture Row furniture: mattresses, bedrooms, dining room, etc.
Now, I have furnished the home we live in now with Furniture Row. I've spent thousands of dollars there in the store. The wrong nightstand was used for basically decorating a guest room that has never been used once. We were buying lamps for the nightstand and realized one was wrong.
We do not go upstairs enough to have noticed. We are just now able to decorate some, as my husband just got a job. I want the nightstand only exchanged. It was Furniture Row's fault they delivered wrong furniture.
I was also overwhelmed getting it moved in on the same day we closed on our new house. I have three of the same nightstands because they brought one that matches and one for the downstairs room. Now I have three of the same. The delivery people didn't even bring the correct tools and some other things that day, and I had to wait on them again the next day.
I want this nightstand exchanged. This was not my fault. I am not going to pay $449 for one that matches.
I have another bedroom to fill and the bedroom suite will not come from Furniture Row unless this is rectified immediately; like today. And I will leave reviews everywhere online that will not be in Furniture Row's favor.
- Great furniture
- Poor customer sevice
Preferred solution: The correct nightstand today
User's recommendation: Never go to furniture row for anything. Will not exchange wrong nightstand after spending THOUSANDS of dollars furnishing two homes with them.
Hello, Thank you for your feedback. We are happy to provide an exchange within the first week, but unfortunately, we cannot provide exchanges after three years.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
Tempe, Arizona
Up set delivery cancel
Me and the wife ordered furniture from las cruses store. The sales lady told us that they can take the old furniture back or move it to a side for us.
Driver told me they can't do that. I get it you guys follow rules but if the sales lady is saying that.
And obviously if you guys confront that with her . She is going to say it's not true.
User's recommendation: None don't buy
Hello, Thank you for sharing your experience, and we’re sorry for the confusion regarding your delivery. We'd like the chance to follow up on this.
Please visit https://*** and mention this review so someone from our team can reach out.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
Arvada, Colorado
Doors on cabinet dresser don’t line up
I have received no help in getting the handles fixed on my cabinet. No calls or contact in any way. Hoping still.
Hello, Thank you for your feedback, and we're truly sorry for the lack of follow-up. Please visit https://*** and reference this review so we can look into it further.
We appreciate your patience and apologize for the trouble.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
Littleton, Colorado
Haven’t been contacted about the problem yet!!!
I called customer service. No response!!!
Still not sure what to do now. Door handles not lining up on cabinet.
Trinidad, Colorado
Furniture roll does not do what they say
All 3 couch pieces been to the store twice wanted to trade out off the set manager said no we will fix them they been in the shop since I bought them and warranty most likely wont work because no one fixed my couches yet and the manager lies to your face still waiting for my furniture for I can resale them will never do business with this company again and will tell friends not to buy from them
User's recommendation: Not at all very poor Custer service
Hello, Thank you for sharing your review, and we're very sorry that you're frustrated with your recent experience. Your input matters, and we’d appreciate the chance to talk more about your concerns.
Please visit https://***, mention this Pissed Consumer review, and one of our team members will follow up.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Little Rock, Arkansas
Horrible product
I would not recommend Furniture Row to anyone. We bought a couch in 2021 and returned it as a trade due to fabric piling.
That was a hassle in itself to get someone to respond after countless calls. I ended up with a set of recliner couches. When I asked if they had any issues with that set, they stated separation from the seams but no big deal... No big deal because you're not the one who spent over 6000 on furniture for your entire house.
Two years later, the couches are both by the road, ready for trash pick up.
'Thank you Furniture Row' for continuing to rip people off. I still have a balance for a set of furniture that is now trashed.
- Did have well made furniture years ago
- More about how much money they can receive than actual product worth
Preferred solution: Full refund
Hello, Thank you for sharing your review, and we're really sorry that you're unhappy with your purchase. We'd be happy to discuss this further with you.
If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We hope to hear from you soon.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSatisfied with help provided
Customer service referred me to the store where I bought the furniture. When I spoke with the store Jaimie went the extra mile and spoke with a technician who helped me with my problem. I was very impressed and greatly appreciated it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meridian, Idaho
Order still not delivered
Ordered a special order and was quoted 3-4 weeks. Called at 4 weeks; they said they had no update and couldn't check where it was.
Told me to wait until late November, which is 3 months after ordering, when it MAY be delivered. Asked for a refund, and they said no refunds on special orders. I can't get a refund, and they can't tell where the order is, its status, or when it would be delivered.
Just keep pushing the date further. Seems like shady business.
Preferred solution: Full refund
Hello, Thank you for sharing your review, and we're very sorry that your order is delayed. We understand your frustrations, and we'd like to help look into this.
If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Resolved: Months
Company fixed the issue and I have been provided with discount on future orders. Took time but worked out.
I have been waiting since April for my love seat, which they said would arrive in about 3 weeks. We are now in mid-August.
We bought the set - a couch and love seat. I was told for the 5th time that it would take an additional 2 weeks. I asked to return the couch and love seat because these delays are totally unacceptable. During the pandemic, my parents had to wait 4 months, but this isn't the pandemic, so I don't understand the excuse.
Please call me to discuss possible refunds or discounts. Thank you.
- Good sales people
- Honestly is lacking
Preferred solution: Price reduction
User's recommendation: Get it in writing, don't trust
Hello, Thank you for sharing your review, and we're very sorry that your order was delayed. We understand your frustrations, and see that you've already received a resolution for this inconvenience.
We also see that you've been updated that your loveseat is in transit. We'll be in contact soon.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
I walked in to buy a chair and I got I item number and a person that i couldn’t understand was talking to me and I’m sorry i couldn’t understand him i apologize but when I asked him for the price he c
As I was saying, I went in and liked a chair, so I called back to see how much it was. The employee didn't speak clearly enough for me to understand him, but I think he said it was $299.00.
I had him repeat the price and that's what I heard. I called the store but I don't think it was the district manager who answered, so I moved on to another manager, thinking he was the district manager. He has been trying to help me, but the district manager hasn't even reached out.
So, here I am. Thank you, Liz.
- I just want them to honor what i was told
- Bad customer service
Preferred solution: Price reduction
User's recommendation: I
Hello, Thank you for sharing your review, and we're so sorry that your experience was less than positive. We'd like the chance to look into this and discuss with you further.
If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashwaubenon, Wisconsin
Poor customer service
Furniture Row, 4258 S. Parker Rd., Aurora, CO 80014
Customer service is not interested in resolving issue.Each conversation I am told a different story.I was advised to file a complaint.They do not care, they have my money and that is ALL they wanted.Horrible!
Each store employee claims to have managerial or corporate authority, and dismisses issues by instructing me to 'file a claim'. BS
- Poor customer service and communication
Preferred solution: Replacement or refund
User's recommendation: Do NOT give your business to this company!
Hello Monica, We understand your concerns are with the aesthetics of your recliner. We'd be happy to help if there were a defect, however no defects are present.
This was reviewed by multiple people at multiple levels, and only very minor and normal wrinkling is visible from months of use.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
Replying to
College Station, Texas
Customer service is non-existent. I’ve waited for parts for a 2 year old recliner for 6 months and resolution in sight. Buyer Beware!
Parts on order for 6 months. No help or parts in sight.
Same lame nexuses on every phone call. They do not care if this ever resolved
User's recommendation: Do not buy from this company. Buyer Beware
Hello, Thank you for sharing your review, and we're really sorry that you haven't received your replacement parts yet. We'd like the chance to look further into this.
If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request with your contact information, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We hope to hear from you soon.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Selma, Texas
Completely Disappointed
Purchased a leather living room set from Furniture Row, Selma, Texas location. We waited 6 to 7 weeks for delivery only to receive a damaged sofa and love seat.
The store manager Sherman offered $500.00 for us to keep the damaged furniture (what an insult) when we paid $7K. We requested to exchange for a different set in stock so we don't have to wait a long time for the delivery, only to be told we would need to pay an additional $1200.00. The store manager Sherman decided to negotiate with us and offer $500.00 off the set leaving us to pay $700.00 more than what we have already paid in cash, or we would need to reorder and wait another 6 to 8 weeks with no guarantees. Additionally, they refused to honor the $600.00 discount we received during President's Day weekend.
We requested a phone call from the over all store manager, but have yet to receive a call.
We are disappointed on so many levels that no one is taking responsibility to do what is right by their customers who have to suffer the loss of time and money! Therefore, we have decided to return the furniture for a full refund.
- Location
- Lack customer service
- Lack responsibility
- No integrity
Preferred solution: Full refund
User's recommendation: DON'T WASTE YOUR TIME OR MONEY SHOPPING AT FURNITURE ROW
Hello, Thank you for sharing your review, and we're very sorry to hear that your purchases arrived damaged. We'd like the chance to look further into this and your experience.
If you could please visit our Customer Support Center at furniturerow.zendesk.com and submit a request, someone will be able to reach out to you. Please include that you were contacted via your Pissed Consumer review. We hope to hear from you soon.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator
About
, , , , The Linen Shoppe
Furniture Row was established in Denver in 1974. It is the largest production enterprise and a straight line retailer of mattresses in the USA. The company specializes in home furnishings and bedding and provides the products to such retailers like Bedroom Expressions, Denver Mattress, Sofa Mart and Oak Express. Furniture Row provides its products via 330 stores in 31 states in Colorado, Florida, Iowa, Indiana, Kansas, Kentucky, Michigan, New Mexico and others. Customers can find hundreds of values on a variety of home furnishings including upholstery products, occasional tables, lamps and lighting, beds, bookcases and much more. The company also offers a range of furniture materials for any taste, including wood, oak, glass.
Furniture Row is ranked 370 out of 4582 in Furniture and Decor category
USA
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Hello, Thank you for bringing this to our attention. We’re sorry to hear that your delivery timeline and recent communication did not go as expected.
We’d like to discuss this further. If you could please create a ticket at furniturerow.happyfox.com/new and reference this review, someone will be able to follow up. We apologize for the inconvenience.
Sincerely, Jennifer B. Furniture Row Digital Community Coordinator