Furniture Row

My home burned to the ground. I had furnished it with all Furniture Row furniture: mattresses, bedrooms, dining room, etc.

Now, I have furnished the home we live in now with Furniture Row. I've spent thousands of dollars there in the store. The wrong nightstand was used for basically decorating a guest room that has never been used once. We were buying lamps for the nightstand and realized one was wrong.

We do not go upstairs enough to have noticed. We are just now able to decorate some, as my husband just got a job. I want the nightstand only exchanged. It was Furniture Row's fault they delivered wrong furniture.

I was also overwhelmed getting it moved in on the same day we closed on our new house. I have three of the same nightstands because they brought one that matches and one for the downstairs room. Now I have three of the same. The delivery people didn't even bring the correct tools and some other things that day, and I had to wait on them again the next day.

I want this nightstand exchanged. This was not my fault. I am not going to pay $449 for one that matches.

I have another bedroom to fill and the bedroom suite will not come from Furniture Row unless this is rectified immediately; like today. And I will leave reviews everywhere online that will not be in Furniture Row's favor.

I would not recommend Furniture Row to anyone. We bought a couch in 2021 and returned it as a trade due to fabric piling.

That was a hassle in itself to get someone to respond after countless calls. I ended up with a set of recliner couches. When I asked if they had any issues with that set, they stated separation from the seams but no big deal... No big deal because you're not the one who spent over 6000 on furniture for your entire house.

Two years later, the couches are both by the road, ready for trash pick up.

'Thank you Furniture Row' for continuing to rip people off. I still have a balance for a set of furniture that is now trashed.

Purchased a leather living room set from Furniture Row, Selma, Texas location. We waited 6 to 7 weeks for delivery only to receive a damaged sofa and love seat.

The store manager Sherman offered $500.00 for us to keep the damaged furniture (what an insult) when we paid $7K. We requested to exchange for a different set in stock so we don't have to wait a long time for the delivery, only to be told we would need to pay an additional $1200.00. The store manager Sherman decided to negotiate with us and offer $500.00 off the set leaving us to pay $700.00 more than what we have already paid in cash, or we would need to reorder and wait another 6 to 8 weeks with no guarantees. Additionally, they refused to honor the $600.00 discount we received during President's Day weekend.

We requested a phone call from the over all store manager, but have yet to receive a call.

We are disappointed on so many levels that no one is taking responsibility to do what is right by their customers who have to suffer the loss of time and money! Therefore, we have decided to return the furniture for a full refund.

I went on Wednesday 01/10/24 to buy a set of sectional and the lady who was helping me told me they have is stack the pieces, went l went to check out she told me to call on Friday to see if my order came in the delivery so just half of my order arrived supposedly on Monday l was going to get the rest l got a call from the sales person who said the rest of my furniture is out of state and it may be here on 01/22/24 or later and lm not happy at all of that, because she said something different went l was doing the buying.

And also l call to the store this morning because the set l got it is at lowest price and the manager told me l got a better deal went l made the purchase, that not make sense because l was told something else about the inventory too

I appreciate to take care of my issues please

My phone number is 720 371 **** l will like to hear from you

Thank you