filters
state:
Show
city:
Show
product:
Show
Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Purchased a 5 piece desk set with an extended warranty. After the first year the finish on the desk started to chip off and the keyboard bracket cracked and broke. I contacted the store manager who agreed to warranty just the desk portion but told me that the warranty...
Read more
3.5
I liked
  • Many options for what i was looking for
I didn't like
  • Being lied to & run around to get replaced under warranty
#1326663
Don’t trust Furniture Row and Great White Bottling (warranty company). One year ago we decided to purchase a brand new Dining Room Set, Master Bedroom Set, Couch and Ottoman, coffee table and end table on Furniture Row. The purchase went fine, however we are having...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and understand your frustrations. We see that yo...

#1322876
Purchased custom sofa, chase and bed headboard and surround, fabric samples were incorrectly marked and priced, salesman entered order incorrectly, arrival was much later than promised, delivery schedule was changed. Every step of the process had issues, very...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to speak with you...

1.5
#1322151
On July 17th- 2018...I made a purchase of some patio furniture...My intent was to only purchase 2-4 pieces...Allen came over, very attentive and courteous...I expressed what I wanted and due to Allen Impeccable Service he made suggestions that I really liked and he...
Read more
#1319718
I am so angry!!! I have pretty well furnished my entire home with furniture from Furniture Row. I always pay extra for the extra protection... there were only a few pieces of furniture I didn’t buy it on, and later wished I had!! Well I guess it was a good thing I...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your warranty claim, and we'd like to speak...

Anonymous
Anonymous

You have now learned that so-called warranties are not worth the paper they are printed on. They must not be considered similar to factory or manufacturer's warranty ; rather ...

#1319090
Bought my furniture from a manager at the Sofa Mart! I told him I wanted it delivered! After about a week and a half, I got a call from the manager that it was ready to be picker up! I told him we had requested it to be delivered, but he said he didn’t remember that...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the time to leave a review of your recent experience. We completely understand why you're frustrated by your delivery experience, and we'd like to ...

1.0
#1311703
Purchased what i thought was quality furniture because of the cost the recliners are so uncomfortable we were told they need broke in when you recline in the char it balances on 3 of its 4 legs and don't lean to the side or forward or the recliner will flip i just...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to leave some feedback on your recent experience. We're very sorry to hear that about your recliners, and we'd like to try and help...

1.8
#1310261
If I could do negative stars I would. On Memorial Day weekend, I went into Oak Express to purchase a simple bunk bed set, twin mattress, dresser and a mirror. It is July 17th and my daughter’s dresser and mirror will be delivered today ( an hour later than the...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the time to leave some feedback on your recent experience. We completely understand why you're upset, and we'd like to speak with you. If you could...

2.7
#1305788
I love the clearance section of my local store, this is the first time that I actually ordered a sofa set, I received the love seat in a timely fashion, but the sofa has taken over 2 months and now it looks like it will be a total of 3 months before I will actually...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated by your order delay, and we'd li...

#1303547
On April 20th, 2018 I purchased a large order (full house) of furniture at Furniture Row in Spokane, WA to include a complete dining set, four full couches, a couple of headboards, an easy chair, and some home accessories. I was originally told that two of the couches...
Read more
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear about this, and understand why you're upset. If you could p...

#1301873