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Please call ASAP not receiving items when told it has been 8 weeks!
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Dec 07.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to leave a review. We're very sorry to hear that your order is delayed, and we'd like to try and help. If you could please visit ou...

2.7
#1417808
Furniture Row - Extended coverage is a joke scam
Furniture Row - Extended coverage is a joke scam
Bought a Grand Prix sofa and love seat 3 years ago, and purchased the extended warranty because I figured that with 2 young kids it might be needed. One of the pieces has started to peal. For a piece that is allegedly top-grain leather, it doesn't seem normal. When I...
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Company wrote 0 private and 1 public responses to the review from Dec 01.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that, and we'd like the chance to speak with you about this...

1.8
Product
#1412629
My wife and I bought a sectional couch from their clearance section in August 2017. First Mistake. The salesman said the motors were burned out but could be ordered at a cost of $100. It was a good price on the sectional if I could fix the recliners. We ordered the...
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Company wrote 0 private and 1 public responses to the review from Dec 01.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that you don't have your replacement motors, and we'd ...

#1412460
We just bought a few different items from furniture row. Our delivery is supposed to be scheduled for Tomorrow I even called earlier today to be sure my delivery was still one track. About an hour ago I got a call that I missed saying they don’t delivery to where we...
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Company wrote 0 private and 1 public responses to the review from Nov 15.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your delivery, and we'd like to try and hel...

2.2
#1401465
We are older customers, we purchased a bedroom set after closing on our new home. We were told that delivery would be on a certain day. We waited nothing was delivered. We called the store and still nothing until we called the manager. The bed was delivered but no...
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Company wrote 0 private and 1 public responses to the review from Oct 16.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're upset, and we'd like the chance to speak wi...

2.0
I didn't like
  • Poor service
  • Terrible customer service
#1382724
We bought an Aeros sofa and loveseat from here and got 7 months out of it. The fabric on the headrest is separating and is discoloring in streaks in various areas. This may not be the stores fault but the way they twist the warranty sure is. Since they are now phasing...
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Company wrote 0 private and 1 public responses to the review from Sep 29.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like the chance to speak with you about...

2.0
#1369242
Bought a couch from furniture row what a joke spent just about $2,000 on this couch was comfy at first but within the first few months the recliners both were broke got them replaced! Been sitting on a broken couch for about 2 years now because they wouldn’t do...
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Company wrote 1 public responses to the review from Sep 20.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your sofa, and we'd like the chance to spea...

1.2
#1361525
We bought a sectional and we’re told if we get the protection plan on it any damage even puncture holes we’re covered. And of course the day came 4 years after owning it that it was damaged by puncture holes, put in a claim Which was completely ridiculous what what...
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Company wrote 1 public responses to the review from Sep 14.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that, and we understand why you're frustrated. If you could...

1.0
#1355352
Our bed broke after 1 yr use. They came and fixed it. It broke again exactly from the previous fix. Then Furniture Row said we had to contact Extended Warranty since we did bought. They asked for pictures of the damage parts of the bed wich they fixed previously. At...
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Company wrote 1 private and 1 public responses to the review from Sep 09.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry that you're upset, and we'd to speak with you about th...

2.2
#1350951
They connected me to the Mishawaka, IN branch where i purchased the bedroom from. The representative hanged up in my face.
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Sep 03.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're sorry to hear that, and we'd like the chance to help address this...

1.0
#1345588