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On April 20th, 2018 I purchased a large order (full house) of furniture at Furniture Row in Spokane, WA to include a complete dining set, four full couches, a couple of headboards, an easy chair, and some home accessories. I was originally told that two of the couches...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear about this, and understand why you're upset. If you could p...

#1301873
Furniture Row - POOR Quality!!!
I bought a coffee table about a year-and-a-half ago it was like $400. The quality so poor that one of the metal Rod's broke, I didn't buy the extended warranty because Furniture supposed to last more than a year, at least Furniture that's worth a damn.!! I'm going to...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your coffee table, and we'd like to try and...

1.0
#1292191
I bought the starship furniture around 2 1/2 years and bought the extended warranty from the company. I have had issues with the love seat not sitting right and they came out and fixed it but still did not work. So I also called again and told them that the material is...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like to speak with you about this. If y...

1.3
I didn't like
  • Not honoring advertised promo
  • Lack of customer service
#1300335
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
I bought a leather sectional from Sofa Mart in March of 2016. At the time of purchase I discussed with the salesperson that there would be larger people sitting on this. I was assured that the sectional would hold up and I was also offered a extended warranty (which I...
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3.7
#1214752
On 4/22/18 i bought over $10,000 worth of furniture at Furniture Row in Chattanooga,Tn. Nothing i ordered was on back order. It was suppose to be 2 weeks for my furniture to be delivered. I have spent the last 2 weeks calling & pushing to get my firniture delivered. I...
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Anonymous
Dave

Thanks I was about to spend 8,000 on furniture at FR but now I am shopping elsewhere. Chattanooga

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear the inconvenience you're having. We see that we've alr...

#1260241
I purchased a couch at the Charlotte Furniture Row store February 17. I was told to expect it to be delivered in 6-8 weeks. After 6 weeks I checked with the store. They looked up my order and said the couch was in the distribution center. It is now 9 weeks, and I have...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated with your sofa delay, and we'd l...

2.8
I liked
  • Sales team in charlotte store
I didn't like
  • Missing promised deadline
#1235919
I purchased a reclining loveseat and a sofa from Furniture Row Outlet also purchase the extended warranty for these two items. Upon receiving them I could tell that they were not very good quality but thought what the heck give it a shot first impression are not always...
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your purchases and dealing with your warran...

1.4
#1241702
Furniture Row - *** quality
Furniture Row - *** quality
I bought a sofa and within a week it was falling apart. Manager didn't do anything.
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FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry to hear that about your sofa. We see we've already rea...

1.6
Product
#1223985
I ordered dining suit , and 2 bar stools on May 13 I still don’t have them Sales told me they would deliver first thing when they came in So almost 2 months later there in they will deliver tomorrow Evening After Waitng 3 *** months
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear about your order delay, and we'd like the chance to ad...

1.0
#1291265
Pharr Tx... Sales Rep was awesome. Very informative. She explained delivery would take a while. When furniture was delivered, box spring to mattress was wrong size. Instead of 5 in tall, we got 2 in. What a frustration. All this waiting to get wrong size. So of course...
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FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We completely understand why you're frustrated, and we'd like to try and help. ...

2.5
#1270294