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Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Furniture Row - Poor warranty service
Purchased a 5 piece desk set with an extended warranty. After the first year the finish on the desk started to chip off and the keyboard bracket cracked and broke. I contacted the store manager who agreed to warranty just the desk portion but told me that the warranty...
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Company wrote 1 private and 2 public responses to the review from Aug 10.
Elvivi7
WeeklyTasmanian Devil617

I had the same problem with their extended warranty, but with my Bed. I Will never buy from them again.

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that, and we'd like to speak with you further about th...

3.5
I liked
  • Many options for what i was looking for
I didn't like
  • Being lied to & run around to get replaced under warranty
#1326663
Furniture Row - Extended coverage is a joke scam
Furniture Row - Extended coverage is a joke scam
Bought a Grand Prix sofa and love seat 3 years ago, and purchased the extended warranty because I figured that with 2 young kids it might be needed. One of the pieces has started to peal. For a piece that is allegedly top-grain leather, it doesn't seem normal. When I...
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Company wrote 0 private and 1 public responses to the review from Dec 01.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that, and we'd like the chance to speak with you about this...

1.8
Product
#1412629
Furniture Row - Deceptive Life-Time Warranty
Bought a large sectional from Furnitire Row Sofa Mart 9 years ago. My whole family, my kids friends and our friends love this sectional. It is family. Plus, the sectional was very expensive at the time of purchase, but thought it was a good investment since the...
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Company wrote 0 private and 1 public responses to the review from Aug 28.
Anonymous
Chris

I agree with you on this. They need to and should be required to change the wording to life of product. What surprises me is that every furniture store we went to said the sam...

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear that you're frustrated with your warranty. If you'd like to...

3.9
#1340802
Furniture Row - POOR Quality!!!
I bought a coffee table about a year-and-a-half ago it was like $400. The quality so poor that one of the metal Rod's broke, I didn't buy the extended warranty because Furniture supposed to last more than a year, at least Furniture that's worth a damn.!! I'm going to...
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Company wrote 0 private and 1 public responses to the review from Jun 30.
FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're very sorry to hear that about your coffee table, and we'd like to try and...

1.0
#1292191
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
Furniture Row - Unhappy with furniture
I bought a leather sectional from Sofa Mart in March of 2016. At the time of purchase I discussed with the salesperson that there would be larger people sitting on this. I was assured that the sectional would hold up and I was also offered a extended warranty (which I...
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Company wrote 0 private or public responses to the review from Mar 20.
3.7
#1214752
Furniture Row - *** quality
Furniture Row - *** quality
I bought a sofa and within a week it was falling apart. Manager didn't do anything.
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Company wrote 0 private and 1 public responses to the review from Apr 01.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the opportunity to provide us with some feedback on your recent experience. We're very sorry to hear that about your sofa. We see we've already rea...

1.6
Product
#1223985
Furniture Row - Lied to by customer service people
So we bought a bed and paid 1600 for matress set. We were persuaded to buy the bed at a discount of 1600 for a floor model. Have had the bed for 90 days as they honor the 90 day comfort guarantee. Its 90 days now and the bed is so broke down. I went back to the store...
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Company wrote 1 public responses to the review from Oct 28, 2017.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you very much for taking the opportunity to provide us with some feedback on your recent experience. We're sorry to hear that and we'd like to speak with you furt...

1.5
#1122465
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Furniture Row - Our reclinable bed sags to the right side after only one a y

Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
Furniture Row - Our reclinable bed sags to the right side after only one a y
We bought the bed because I have medical problems and need my head raised. !y husband needs his feet up. The matress also sloap to the right and I (weighing in at 130 lbs).
Company wrote 0 private or public responses to the review from Dec 04, 2017.
3.0
Details
Diversity of Products or Services
Price Affordability
Reliability
Staff
Style and Design
Value for money
#1141642
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
Will never shop at furniture row again
My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having...
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Company wrote 1 public responses to the review from Nov 01, 2016.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We completely understand why you're upset, and we'd li...

1.0
I didn't like
  • Poor service
  • Runaround when the sofa proved to be defective
  • Terrible customer service
#946946
Furniture Row - Not real leather
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...
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Company wrote 1 public responses to the review from Nov 21, 2016.
Anonymous
Anonymous

can you please let us know the name of the furniture? matterhorn or gamma? I am planning to buy the matterhorn.Thanks

Anonymous
Anonymous

Looks like you have the same couch we have. Ours is doing the same thing. Less than 3 years old. A family of 3 and we take very good care of our things. No food, drinks, pets ...

1.1
Product
I didn't like
  • Lie about company policies
  • Do not stand behind product
#958704