Most helpful reviews first
Purchased a 5 piece desk set with an extended warranty. After the first year the finish on the desk started to chip off and the keyboard bracket cracked and broke. I contacted the store manager who agreed to warranty just the desk portion but told me that the warranty...Read more
Company wrote 1 private and 2 public responses to the review from Aug 10.
- Many options for what i was looking for
I didn't like
- Being lied to & run around to get replaced under warranty
Bought a Grand Prix sofa and love seat 3 years ago, and purchased the extended warranty because I figured that with 2 young kids it might be needed. One of the pieces has started to peal. For a piece that is allegedly top-grain leather, it doesn't seem normal. When I...Read more
Company wrote 0 private and 1 public responses to the review from Dec 01.
Bought a large sectional from Furnitire Row Sofa Mart 9 years ago. My whole family, my kids friends and our friends love this sectional. It is family. Plus, the sectional was very expensive at the time of purchase, but thought it was a good investment since the...Read more
Company wrote 0 private and 1 public responses to the review from Aug 28.
I bought a coffee table about a year-and-a-half ago it was like $400. The quality so poor that one of the metal Rod's broke, I didn't buy the extended warranty because Furniture supposed to last more than a year, at least Furniture that's worth a damn.!! I'm going to...Read more
Company wrote 0 private and 1 public responses to the review from Jun 30.
I bought a leather sectional from Sofa Mart in March of 2016. At the time of purchase I discussed with the salesperson that there would be larger people sitting on this. I was assured that the sectional would hold up and I was also offered a extended warranty (which I...Read more
Company wrote 0 private or public responses to the review from Mar 20.
I bought a sofa and within a week it was falling apart. Manager didn't do anything.Read more
Company wrote 0 private and 1 public responses to the review from Apr 01.
So we bought a bed and paid 1600 for matress set. We were persuaded to buy the bed at a discount of 1600 for a floor model. Have had the bed for 90 days as they honor the 90 day comfort guarantee. Its 90 days now and the bed is so broke down. I went back to the store...Read more
Company wrote 1 public responses to the review from Oct 28, 2017.
Furniture Row - Our reclinable bed sags to the right side after only one a y
We bought the bed because I have medical problems and need my head raised. !y husband needs his feet up. The matress also sloap to the right and I (weighing in at 130 lbs).
Company wrote 0 private or public responses to the review from Dec 04, 2017.
My wife and I bought a 2 piece couch and love seat. The furniture row (sofa mart). The employee advised we purchase the 5 year fabric protection plan because any problem fabric related would be covered. (WRONG)! We filed a claim due to both of our couches having...Read more
Company wrote 1 public responses to the review from Nov 01, 2016.
So we purchased last year a supposedly real top grain leather sectional. It's not a year yet and it comes of already... I'm in the textile industry and I knew that this can't be real leather... when asked the rep . He assured me it's real. ... I had a bonded leather...Read more
Company wrote 1 public responses to the review from Nov 21, 2016.
I didn't like
- Lie about company policies
- Do not stand behind product
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