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1.5

I went to this store to buy a set table with some chairs and a bunk Bed, I was told that I was going to receive everything in 15 days. they called me 15 days later to tell me that everything was ready so I decided to pay the delivery and when they showed up in my house we found out that they didn't send the table.

I called them and they told me that they had the top of the table but not the base and they said that next week they were going to deliver it. my wife and I work so every time that they scheduled a delivery one of us had to stay at home waiting for this guy and they don't event called to day that they wont go until you call them to see what is going on. we were like that for 9 weeks. my wife had to loosed two days of work and they had a different excuse every week.

I know that some time it takes time and if they were honest and tell you since the first day how many weeks you are going to have to wait I would buy it anyway and wait.

but what really pissed me off is the way they are lying to you every week. they don't have respect for their costumers.

I finally decides to cancel everything. I wrote a dispute to Capital One and they told me that they are going to send somebody to pick up everything and reimburse me all the charges.

Reason of review: Poor customer service.

Monetary Loss: $450.

Preferred solution: Price reduction.

Furniture Row Cons: Poor customer service.

Location: Kennewick, Washington

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Furniture Bdi

Hello,

Thank you for taking the time to write your review and let us know about your experience. We are so very sorry to hear that we lost your business and you had to wait so long for your furniture.

We would like to take this opportunity to make things right with you. If you wouldn't mind visiting FurnitureRow.Zendesk.com to fill out a form with your contact information and your situation we will have someone reach out to you to discuss your concerns.

We hope to hear from you soon!

Thank you,

Shelby P.

Furniture Row Digital Community Coordinator

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