Furniture Row - Very poor warranty service and customer service
Be wary of purchasing anything here.I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it.
I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides. Now mind you I have not even had the furniture for six months yet. I called to have these issues fixed and was told that I had to bring the furniture to the store for it to even be looked at.
So I am expected to load the furniture up and bring it to Wichita for them to look at and if they can fix it then I am without my furniture or my cushion until it is fixed and then I have to drive back to Wichita and pick it up and bring it back to my home. So I guess if I have company or anything while they are fixing it they will have to sit on the floor or sit on a couch with no back cushion?? I have NEVER in my life heard of a furniture company inconveniencing their customers like this.
I have purchased furniture from Havertys and Lazy Boy and both places have come to the house and made the repairs or ordered what needed to be ordered and at least left the furniture with me until it was received.The staff was great while you were in the store spending your money but God help you if you have a problem because that is exactly what it is "your problem" and they do nothing to help with it.
Monetary Loss: $2000.