State: Washington Clear all filters (7 of 269 reviews match)
filters
State:
City:
Show
On April 20th, 2018 I purchased a large order (full house) of furniture at Furniture Row in Spokane, WA to include a complete dining set, four full couches, a couple of headboards, an easy chair, and some home accessories. I was originally told that two of the couches...
Read more
Company wrote 0 private and 1 public responses to the review from Jul 12.
Anonymous
James

The remaining furniture was delivered on Sept 1st, 2018 ( it was originally purchased on April 20th, 2018). In my opinion, the quality and price of the furniture was great. Th...

FRCustomerService
FRCustomerService
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide some feedback on your recent experience. We're sorry to hear about this, and understand why you're upset. If you could p...

#1301873
When you go in the store they really spend some time selling this particular couch; saying it really holds up for family, takes lots of wear and tear, etc. Slightly after having it for a year (right after the warranty goes off - should have known from the small window...
Read more
Company wrote 1 public responses to the review from Sep 13, 2016.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Furniture Row. We apologize about the troubles with your sectional an...

Nine Mile Falls,Washington
Product
#918030
I went to this store to buy a set table with some chairs and a bunk Bed, I was told that I was going to receive everything in 15 days. they called me 15 days later to tell me that everything was ready so I decided to pay the delivery and when they showed up in my house...
Read more
Company wrote 0 private and 1 public responses to the review from Oct 06, 2015.
FRCustomerService
FurnitureRowCustomerServi
Furniture Row Verified Representative

Hello, Thank you for taking the time to write your review and let us know about your experience. We are so very sorry to hear that we lost your business and you had to wait so...

1.5
I didn't like
  • Poor customer service
#711645
I purchased the Electric Fireplace/ TV Mantel in 2011. The Electric fireplace is only used seasonal and did not get constant use in the winter. It is made in China and Furniture Row does not back up their product and cannot repair nor give any suggestions on where to...
Read more
Company wrote 0 private and 2 public responses to the review from Oct 24, 2013.
balambprincess
balambprincess

I am having the exact same problem with my Montibello electric fireplace and I have tried to contact furniture row via their website twice in the last year and never got a res...

Anonymous
Sn***y

The Spokane manager has contacted me, thank you. She said they will replace the electric fireplace. I will update my review when we receive it.

#453964
I purchased a bed from Furniture Row in Spokane and moved it to Tacoma...the Aspen Shaker to be specific. With the intention of completing the bedroom with nightstands and dressers over the next few payperiods (I pay cash for EVERYTHING!) When I put the bed together...
Read more
Company wrote 0 public responses to the review from Jul 16, 2012.
#332347
I bought my couch and love seat at Furniture Row-went to pick it up and they require you to inspect it which I was going to do anyway. There were staples poking out and the material was cut a little too short on one of the pieces. When I complained the lady at the...
Read more
Company wrote 0 public responses to the review from Dec 10, 2011.
#280578
We purchased a full bedroom set in Spokane, WA threw the Yuma, AZ store. We spent hours looking and dealing with the Spokane store making sure all would work out for when we arrived to Yuma. We left for Yuma as planned (building a winter home there). When we arrived we...
Read more
Company wrote 0 private or public responses to the review from Apr 06, 2008.
Anonymous
James

Problems with delivery at Furniture Row are still ongoing as of July 2018. I purchased two couches on April 20th. I was told by the sales rep (after paying and trying to set u...

Anonymous
Reasonable person j.b. Codo

I bought a nature sectional from sofa Mart and was told it would Be in in a few weeks it took 4, but being a reasonable person Who understands I Cannot Control Everything ...

#117379